Non Voice Process

As a Customer Support Representative, your main responsibility will be to respond to customer inquiries via chat, call, or email in a timely manner. You will be expected to provide accurate information and effective solutions to customer issues while maintaining thorough documentation of all interactions. Collaboration with other departments to resolve complex customer issues will also be a key part of your role. Ensuring customer satisfaction through prompt and professional responses is crucial, and you will be required to follow company protocols and guidelines when handling sensitive information. Additionally, analyzing customer feedback and providing insights for process improvement will be part of your regular tasks. This is a full-time, permanent position with benefits that include paid sick time. The work schedule is during the day shift, and the ability to commute or relocate to Kochi, Kerala is required. As part of the application process, you will be asked a series of questions including whether you are from Kochi, if you consider yourself an introvert or extrovert, if you have a personal laptop, your proficiency in English communication, and the minimum number of years you can commit to staying with the company. Please note that the work location is in person, and reliability in commuting or planning to relocate to Kochi before starting work is essential.,