We are opening for the Customer care executive. Qualification: - Any Graduates Candidate should be fluent in Hindi and English (Versant Level 4) 6 Days working 1-day rotational week. (During the training) Shift Timing Males 24/7 Good Communication Skills in English and Hindi Good Coordination and Administrative skills Good Interpersonal skills Ability, Interest and willingness to learn Fast Learner, Dedicated, Enthusiastic, Responsible Ability to work independently & collectively. Comfortable using Ms-Word and Excel (V-lookup, H-lookup, Pivot Table) CTC 14 k to 19k and Quarterly bonus 3000
Process: E-commerce/Voice/ Chat (Non-Voice) Role: Voice/Chat Process Associate Qualification Required: Minimum 12th Pass Skills Required: Excellent English communication skills (written) Salary:18000 to 23,250 (Fixed CTC) + 2,500 PLI (Performance Linked Incentives) Shift: 5 Days Working Night Shifts Transport Facility (MNS): No cabs Work Mode: Onsite ( office-based) Assessment Rounds: 1. HR Round 2. Operations Round 3. AMCAT Test 4. Non-Voice Versant Test
We are having an opening for a Quality analyst for the Bpo. Opening for the Inbound and outbound process,interested please apply. Need On paper at least one year exp. Interested can apply today. Participates in design of call monitoring formats and quality standards. Performs call monitoring and provides trend data to CS team lead and manager. Uses quality monitoring data management system to compile and track performance at team and individual level. Participates in customer and client listening programs to identify customer needs and expectations. Provides actionable data to various internal support groups as needed. Provides feedback to CS agents, team leader, assistant managers, and Managers Prepares and analyzes internal and external quality reports for management staff review Graduation Must
Hi , We do have opening for the Voice and Non Voice. Designation - Customer support (Non Voice process) Min - 1 Year experience Mandatory Graduate mandate English Mandate Good communication is required 6 Days working 1 Rotational weekoff Immediate joiners Interestd please apply we are giving free jobs.
Dear All, we do have the oepning for the Team leader position at BPO. 1. Handling of escalation calls & able to provide corrective feedback to the agent. Reducing escalations and queries on floor. 2. Understanding & Publishing of Accurate Ops Business & Quality MIS, Reports. 3. MIS on any additional activities done to be published by the end of month. 4. Ability to provide structured feedback from CSE's on any support that they may need to service the customers better. 5. Action Plan to be shared on misses and best practices to be shared on hits monthly 6. Should be able to share inputs in Revenue generation through new leads / cross sell / renewal collections/ Retention. 7. Be able to analyze and take appropriate decisions on escalations. Ability & understanding of practices to look at escalation reductions. 1. MIS on any additional activities done to be published by the end of month. 2. Manage Shift Operations &Rostering of Staff 3. Mentoring & Coaching Of the Team. Team Huddles & previous days performance to be discussed. Conduct regular team meetings and one on one sessions with the teams 4. Should be able to manage the team aggressively while sticking to the job specifications 5. Monitoring the IVR daily. Incase of a downtime coordination with Telecom Partner & In house IT for Closure. Incase of internal issue to share RCA with Client 6. Checks to ensure smooth function of the IVR & TFN 7. Responsible for maintaining shrinkage and absenteeism of team on the floor 8. Driving the Rewards & Recognition programme for the team & responsible for appreciations. 1. Team Leader to showcase & share inputs in CRM enhancement, FTR improvement, Increase of Self Service Utilization 2. Well versed with Social Media and should have an ideal understanding of the requirement like Web Chat . Thanks Chetana 7760882629