Posted:3 days ago| Platform: Shine logo

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On-site

Job Type

Full Time

Job Description

We are having an opening for a Quality analyst for the Bpo.

Opening for the Inbound and outbound process,interested please apply.

Need On paper at least one year exp.

Interested can apply today.

  • Participates in design of call monitoring formats and quality standards.
  • Performs call monitoring and provides trend data to CS team lead and manager.
  • Uses quality monitoring data management system to compile and track performance at team and individual level.
  • Participates in customer and client listening programs to identify customer needs and expectations.
  • Provides actionable data to various internal support groups as needed.
  • Provides feedback to CS agents, team leader, assistant managers, and Managers
  • Prepares and analyzes internal and external quality reports for management staff review
  • Graduation Must

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