Posted:1 week ago|
Platform:
On-site
Full Time
Non Voice Process with 1+ year of work experience required in a healthcare brand located at Lower Parel / Parel (nearby staion), Mumbai
Candidates with WhatsApp communication experience preferred
JD:
- Manage customer queries, orders, payments, refunds, and complaints via WhatsApp Business, and emails within SLA timelines (sometimes on call)
- Ensure quick and empathetic resolution, achieving high first-contact closure rates
- * Maintain daily reports of customer conversations to track recurring issues and provide feedback for process improvement
- Coordinate with sales and operations for smooth order processing and timely updates
- Achieve high first-contact resolution (80%+) by delivering accurate information with empathy and professionalism
Salary up to Rs 25,000 per month (can be increased slightly)
Kindly share CV on maaz.alfs@gmail.com with subject line WA - Parel mentioning your current salary, expected salary, notice period and reason to quit current organisation
Job Type: Full-time
Pay: Up to ₹25,000.00 per month
Application Question(s):
Work Location: In person
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