Customer Relationship Manager

Job Description

Job Title: Customer Support Executive – Instagram DMs (Online Store) Location: Remote / Manjeri, Kerala, India Employment Type: Full-Time / Part-Time Company Overview: We are a dynamic and rapidly growing online retail brand specializing in [brief description of products, e.g., fashion apparel, accessories, etc.]. Our mission is to provide exceptional products and unparalleled customer service. As we expand our digital footprint, we're seeking a dedicated Customer Support Executive to manage and enhance our customer interactions on Instagram. Job Summary: As a Customer Support Executive, you will be the primary point of contact for our customers on Instagram. Your role will involve handling inquiries, resolving issues, and providing product information through direct messages (DMs). You will play a crucial part in ensuring customer satisfaction and fostering brand loyalty. Key Responsibilities: Monitor and respond to customer inquiries on Instagram DMs promptly and professionally. Provide accurate information about products, pricing, availability, and order status. Address and resolve customer complaints and issues efficiently. Collaborate with the sales and logistics teams to ensure customer orders are processed smoothly. Maintain records of customer interactions and feedback. Identify trends in customer inquiries to suggest improvements in products or services. Assist in developing and updating FAQs and canned responses for common inquiries. Qualifications: Proven experience in customer service, preferably in an e-commerce or online retail environment. Excellent written communication skills in English; proficiency in Malayalam is a plus. Familiarity with Instagram's interface and features. Ability to multitask and manage time effectively in a fast-paced environment. Strong problem-solving skills and attention to detail. Basic knowledge of CRM systems and customer service tools. Preferred Skills: Experience with social media management tools. Understanding of online shopping platforms and order fulfillment processes. Creative thinking to enhance customer engagement on social media. Working Hours: Flexible shifts, including weekends and holidays, to accommodate customer needs. Compensation: Competitive salary based on experience. Performance-based incentives. Opportunities for professional growth and development. How to Apply: Interested candidates are invited to submit their resume along with a brief cover letter detailing their experience and interest in the role to [email address] with the subject line "Application for Customer Support Executive – Instagram DMs." Feel free to customize this template further to align with your company's specific needs and branding. If you require assistance in crafting a compelling company overview or tailoring the responsibilities and qualifications to match your products and services, please let me know! Sources Job Types: Full-time, Permanent, Fresher, Internship Contract length: 6 months Pay: ₹10,000.00 - ₹14,987.00 per month Benefits: Flexible schedule Internet reimbursement Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Quarterly bonus Work Location: In person Speak with the employer +91 9747190395