Customer Relationship Manager

Job Description

Female Candidates Only are invited to Apply for this Role. Note: We're looking for candidates with excellent communication skills (spoken and written) and a strong background in customer interaction. If that's you, we'd love to hear from you Job description We are seeking an experienced Customer Relationship Manager to manage and grow our existing customer relationships. The successful candidate will be responsible for building strong relationships with customers, identifying new sales opportunities, and providing exceptional customer service. Roles and Responsibilities: Making regular calls to customer for feedback and grievances if any A proactive approach to problem solving with strong decision making skills He/she has to deal with existing clients & maintain relationship with the clients Solving clients complaints & follow-up for payments Maintaining CRM database and sharing status reports to management Making reminder calls & emails to individual clients on daily basis Update Collection Report for management on daily basis with calling remarks Resolving customer complaints quickly and efficiently. Expanding the customer base by upselling and cross selling Monitor relationships with existing customers through CRM systems Develop and implement marketing techniques that will drive new customers Set specific marketing strategies to retain customers Handling the customer queries via email, phone calls and face-to-face. Updating the existing customers on the on-going projects on regular basis. Responsible for all documentation, support and feedback information post sales Preparation of MIS. You can reach out to me at careers@indiadyechem.com and 8527812300 Job Type: Full-time Benefits: Cell phone reimbursement Health insurance Internet reimbursement Provident Fund Schedule: Day shift Language: English (Preferred) Work Location: In person Speak with the employer +91 8527812300