Customer Relationship Manager

1. Customer Engagement

• Greet and interact with walk-in customers, collect their details.
• Follow up with leads generated through online/offline campaigns.
• Handle customer inquiries (phone, walk-ins, website, WhatsApp, social media, etc.).
• Ensure smooth test ride experiences and post-test ride follow-ups.

2. Lead Management

• Maintain a lead management system (CRM software or Excel-based).
• Allocate leads to the sales team and track follow-ups.
• Monitor cold, warm, and hot leads; push for conversions.

3. Sales Coordination

• Coordinate between the sales team and customers for vehicle delivery schedules.
• Inform customers about offers, new model launches, and finance options.
• Support documentation for registration, insurance, and finance.

4. Post-Sales Support

• Conduct post-delivery calls to check customer satisfaction.
• Send service reminders (first, second, third, etc.).
• Collect feedback and ratings (Google, social media, showroom forms).

5. Customer Retention

• Manage customer loyalty programs and referral schemes.
• Notify customers about exchange events, service camps, or seasonal checkups.
• Handle renewal reminders for insurance and AMC (Annual Maintenance Contracts).

6. Complaint Handling

• Receive and document complaints or dissatisfaction cases.
• Coordinate with the service team to resolve issues promptly.
• Follow up with customers to confirm resolution.

7. Data Management & Reporting

• Maintain updated customer records in the CRM software.
• Prepare daily/weekly reports on leads, follow-ups, conversions, and feedback.
• Analyze data to help improve showroom performance and customer satisfaction.

Job Type: Full-time

Pay: From ₹22,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Language:

• English (Preferred)

Work Location: In person