Customer Relationship Manager (CRM)

Job Summary:

We are looking for a dynamic and customer-focused CRM Sales Executive to handle client communication, follow-ups, and sales coordination. The ideal candidate should be proactive in managing leads, maintaining strong client relationships, and ensuring smooth sales processes from inquiry to order closure.

Key Responsibilities:

• Manage daily inquiries from IndiaMART, TradeIndia, and other B2B platforms.
• Follow up with potential clients via calls, emails, and WhatsApp.
• Maintain customer records and lead data in CRM system.
• Coordinate with production and dispatch teams for order updates.
• Build long-term business relationships with clients and distributors.
• Achieve monthly sales targets through effective customer engagement.
• Handle quotation preparation, negotiation, and order finalization.
• Conduct client feedback calls and post-delivery satisfaction checks.
• Generate daily and weekly sales reports for management review.

Required Skills:

• Excellent communication & follow-up skills (Hindi / English / Gujarati).
• Strong knowledge of B2B sales and CRM tools (IndiaMART, Excel).
• Good presentation and negotiation abilities.
• Self-motivated and target-driven.
• Basic computer proficiency (MS Office, WhatsApp Web, Email).

Qualification & Experience:

• Minimum: Graduate (Any Stream)
• Experience: 1–3 years in CRM / Inside Sales / Customer Relationship role
• Industry Preference: Electrical / Industrial / B2B Sales / Manufacturing

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹25,000.00 per month

Work Location: In person