Customer Relationship Manager

CRM (Customer Relationship Manager) for Automobile dealership Mowa, Raipur (C.G.)   We have an urgent requirement of CRM (Service Department) (Preferred Female) candidate for Automobile Dealership at Mowa, Raipur (C.G.). Candidate must have good communication and interpersonal skill with 5+ Years of working experience in the similar position. **Preferred Female candidate from Automobile industry.   Experience: ·      2-3 years in the same/relevant position (CRM) or ·      5+ years’ experience as a CRE (Customer Relationship Executive). Desired Skills: ·      Should have excellent verbal and written communication skill. ·      Needs to have excellent analytical ability. ·      Good knowledge and understanding of CRM. ·      Flexibility and adaptability. ·      Organizational skills and the ability to multitask. ·      High levels of integrity and discretion in handling confidential information and dealing with people. ·      Time management and organizational skills. ·      Able to work in a fast paced and highly ambiguous environment and ability to handle pressure. ·      Should develop good team spirit, work ethics and interpersonal relationships. ·      Be proactive in nature with a high level of enthusiasm to learn and innovate. Minimum Qualifications: ·      Graduate/Postgraduate in any discipline. ·      Should have very good academic record and education. ·      Efficient use of MS Office, Email, WhatsApp, out-look and other social media platform (IT Skill)   Full Job Description: ·      Resolving customer complaints quickly and efficiently. ·      Taking appropriate action to close complaints until customer satisfaction is confirmed. ·      To ensure that post service follow up is carried out as per the proposed timelines. ·      Ensuring that customer's voice is recorded and entered into the system correctly. ·      To follow new procedures defined from time to time. ·      Monitoring relationships with customers managed by your team. ·      Building and maintaining profitable relationships with key customers. ·      To carry out root cause analysis of complaints lodged with the help of other functions. ·      Conducting business reviews using CRM programs. ·      Responding accurately to customer queries/issues over email. ·      Building customer loyalty/retention and growing customer base. ·      To analyse all operational functions and take measures to increase operational efficiency. ·      Ensuring that correct contact details of the customer are maintained in the system.