Customer Relationship Management Specialist

Company Description

Nouria empowers individuals to feel confident and comfortable in their clothing choices while making mindful decisions about fashion. With designs that incorporate local Indian influences and maintain global relevance, Nouria offers versatile clothing that can be worn in multiple ways. Sustainability is a core principle, focusing on recyclability and upcycling, making Nouria a brand that cares for both its customers and the environment.

Role Description

This is a full-time on-site role for a Customer Relationship Management (CRM) Specialist located in Mumbai. The CRM Specialist will be responsible for managing customer relationships, analyzing customer data, supporting sales efforts, and assisting in project management. The role requires effective communication skills to liaise with customers and internal teams, ensuring a seamless customer experience.

Qualifications

• Customer Relationship Management (CRM) skills
• Excellent Communication skills
• Analytical skills for analyzing customer data and metrics
• Experience in Sales and supporting sales initiatives
• Project Management skills to manage and support various projects
• Strong organizational and time management skills
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• more then 5 to 7 years of expirence in luxury market sales and communication