Customer Relationship Management Specialist

As a CRM Coordinator, you will play a crucial role in ensuring excellent client communication and providing internal support for sales operations. Your responsibilities will include updating clients on material status, issuing proforma invoices and quotations, and assisting in creating impactful sales presentations. Proficiency in MS Excel and Google Sheets is essential for success in this position. You will be responsible for maintaining regular communication with clients regarding their material orders, addressing queries promptly and professionally. Additionally, you will prepare accurate proforma invoices and quotations based on client requirements and company policies. Collaborating with sales executives, you will contribute to developing compelling presentations for client meetings and business pitches. In this role, you will be tasked with managing and organizing sales and client data using MS Excel and Google Sheets to track material statuses, client interactions, and financial documentation. It will be your responsibility to keep customer records, invoices, and communication logs up to date and easily accessible for the sales team. You will also be expected to identify opportunities for process improvement and implement enhancements in workflow, reporting, and client communication processes. The ideal candidate for this position should have a bachelor's degree (preferred but not mandatory) and proven experience in a CRM, sales support, or customer service role. Strong command of MS Excel, including formulas, pivot tables, and data analysis, as well as proficiency in Google Sheets, is required. Excellent written and verbal communication skills, multitasking abilities, attention to detail, and commitment to accuracy are essential qualities. Proficiency in creating professional documents and presentations using MS PowerPoint and Google Slides would be advantageous. In return, we offer a competitive salary and benefits package, the opportunity to work with a dynamic and growth-oriented team, and exposure to cross-functional learning within sales and client relations. If you are organized, technically proficient with spreadsheets, and prioritize client satisfaction, we invite you to apply for this rewarding role.,