Customer Relationship Management Business Analyst

TCS Hiring!!!

Role:

Required Technical Skill Set

Desired Experience Range

Notice Period

Location of Requirement

Responsibilities:

• Gathers business requirements from Users and convert them into Business/Functional requirements specification documents
• Work closely with stakeholders to ensure that key business questions/requirements and problems are well defined and understood
• Should have the ability to define the right product fitment for Energy and Utility Industry
• Should have experience of running blueprinting and discovery phases
• Should be well versed in impact assessments
• Should be able to drive the discussion with business/client stakeholders
• Should be able to run standup calls.
• Design and implement automated reporting dashboards to track key business
• Derive metrics across multiple segments of the business
• Identify actionable insights and suggest recommendations to influence the direction of the business and cross-functional teams on SFDC
• Develop and maintain internal procedures and documentation that enables a self-service environment
• Lead training and education sessions as needed within the business and across the organization.

EXPECTATIONS

• Should be well aware about defining persona based journeys.
• Should be well aware of Energy and Utility Cloud configurations and OOTB features.
• Salesforce Energy and Utility Cloud certification/accreditation is must
• Should be able to gauge what's OOTB/Configuration and customization based on requirements w.r.t. Energy and Utility Cloud.
• Should able to articulate business requirements w.r.t. Salesforce terminology in Energy and Utility Capabilities.
• Should be aware of Governor limits and Platform limitations of Salesforce.
• Should be able to give alternative ways of implementation if something may not work as expected.
• Proven track record of working with Business stakeholders in understanding business processes & functionality
• Demonstrated knowledge of systems and data analysis tools.
• Must be able to resolve complex issues of broad scope using independent judgment, PMO certification is a plus.
• Ability to create and oversee usage of systems and reports to enable high performing teams
• Knowledge of Salesforce best practices
• Ability to engage effectively at all levels of the organization