Customer Relationship Management Business Analyst

About Client:

Our Client is a multinational IT services and consulting company headquartered in USA, With revenues 19.7 Billion USD, with Global work force of 3,50,000 and Listed in NASDAQ, It is one of the leading IT services firms globally, known for its work in digital transformation, technology consulting, and business process outsourcing, Business Focus on Digital Engineering, Cloud Services, AI and Data Analytics, Enterprise Applications ( SAP, Oracle, Sales Force ), IT Infrastructure, Business Process Out Source. Major delivery centers in India, including cities like Chennai, Pune, Hyderabad, and Bengaluru. Offices in over 35 countries. India is a major operational hub, with as its U.S. headquarters.

• Job Title : Customer Relationship Management Business Analyst

• Job Locations : PAN India
• Experience : 5+ Years.
• Education Qualification : Any Graduation.
• Work Mode : Hybrid.
• Employment Type :

  Contract.

• Notice Period :

  Immediate

JD:

Key Responsibilities:

• Collaborate with business stakeholders to analyze, document, and refine business processes and requirements.
• Act as a bridge between technical teams and business units to ensure effective communication and successful solution implementation.
• Gather and document functional and non-functional requirements for Dynamics 365 (CE) and Power Platform (Power Apps, Power Automate, Power BI).
• Conduct gap analysis and recommend process improvements leveraging Dynamics 365 and Power Platform capabilities.
• Develop and maintain detailed documentation, including business requirements, use cases, process flows, and user stories.
• Support solution design and assist in system testing, user acceptance testing (UAT), and training.
• Assist in the configuration and customization of Dynamics 365 applications.
• Identify risks and dependencies within the project scope and work with stakeholders to address them.
• Stay up to date with the latest features and best practices in Dynamics 365, Power Platform, and related technologies.