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Customer Relationship Executive

Customer Relationship Executive

UpSchol Edu Venture

0 - 31 years

1 - 3 Lacs

janak puri new delhi

Posted:2 months ago| Platform: Apna logo

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Skills Required

management onboarding scheduling engagement resolve retention updating risk strategies support mentoring service communication video navigation crm data learning multitasking

Work Mode

On-site

Job Type

Full Time

Job Description

Student relationship Management Act as the main point of contact for all enrolled students for UG & PG Courses. Guide students throughout their academic journey—onboarding, scheduling, engagement, and feedback. Resolve academic or administrative concerns quickly and effectively by liaising with internal departments. Retention & Student Success Maintaining and updating customer information in relevant databases. Proactively identify at-risk learners and implement retention strategies such as follow-ups, support calls, or personalized mentoring. Client Communications & Service Maintain regular communication via phone, WhatsApp, email, and video meetings to ensure high student satisfaction. Address concerns related to course delivery, exams, scheduling, or platform navigation. Use CRM tools to manage client data, interactions, and queries. Track KPIs related to student satisfaction, retention, and engagement. Qualification: Bachelor’s degree in Business Administration, Education, Communications, or a related field. 0-3 years of experience in client relationship management, customer success, academic advising, or student support—preferably in EdTech or online learning. Strong communication skills. Proficiency in CRM platforms and learning management systems (LMS). Excellent problem-solving, organizational, and multitasking abilities.

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Customer Relationship Executive