Customer Relationship Executive

Roles & Responsibilities:

• Make outbound calls daily using the provided data to generate leads and follow up on prospects
  
• Work closely with the Sales Manager and sales team to support lead generation across various business sectors
  
• Handle customer queries, feedback, and complaints in a professional and solution-oriented manner
  
• Conduct feedback calls and follow-ups to ensure customer satisfaction
  
• Manage and schedule customer appointments for various services or procedures
  
• Convert inquiries and calls into potential business leads
  
• Achieve assigned personal and team targets based on call data and lead conversion
  
• Provide accurate information about the companys products and services to potential clients
  
• Collect and maintain relevant data, including information from schools, corporates, or individuals (as applicable)
  
• Use company databases effectively to identify and follow up on potential leads
  
• Proactively identify opportunities to develop new business relationships
  
• Maintain updated guest/client information in the companys CRM system
  
• Ensure a high level of guest/client satisfaction and service quality
  
• Handle incoming telephone inquiries professionally and efficiently
  
• Build and maintain strong professional relationships with clients and internal teams
  
• Represent the company with a positive, respectful, and brand-aligned approach at all times
  
• Uphold prompt, polite, and professional service standards consistently
  

Contact:

Email Us on : Hr@skillloomsolutions.com