Customer Relationship Executive

Job Summary:

The Customer Relationship Executive is responsible for building and maintaining strong relationships with clients, ensuring high levels of customer satisfaction, and supporting sales and service processes. This role involves understanding customer needs, handling inquiries, resolving complaints, and providing solutions that enhance the overall customer experience.

Key Responsibilities:

• Serve as the primary point of contact for customers, managing day-to-day interactions.
• Handle customer inquiries, provide accurate information, and resolve issues promptly.
• Build and maintain long-term customer relationships to encourage repeat business and loyalty.
• Understand customer needs and suggest suitable products/services.
• Collaborate with the sales and operations teams to ensure smooth service delivery.
• Maintain accurate records of customer interactions, transactions, feedback, and complaints.
• Assist in preparing proposals, quotations, and follow-ups with potential and existing clients.
• Collect customer feedback and share insights with management for service improvements.
• Meet and exceed assigned targets related to customer satisfaction, retention, and sales.
• Stay updated on company products, services, and policies to provide quality support.

Qualifications & Skills:

• Bachelor’s degree in Business Administration, Marketing, or related field (preferred).
• 1–3 years of experience in customer service, sales, or client relationship management.
• Strong communication (verbal & written) and interpersonal skills.
• Ability to handle customer concerns with patience and professionalism.
• Good problem-solving and negotiation skills.
• Proficiency in MS Office and CRM software.
• Ability to multitask and work under pressure.

Key Competencies:

• Customer-focused approach
• Relationship-building skills
• Active listening
• Time management
• Team collaboration
• Adaptability and resilience

Job Type: Full-time

Pay: ₹8,000.00 - ₹12,000.00 per month

Benefits:

• Cell phone reimbursement

Language:

• English (Preferred)

Work Location: In person