Customer Relationship Executive

CRM Executive Position Overview: We are seeking a dedicated and proactive CRM Executive to join our team. The ideal candidate will be responsible for building strong customer relationships through effective communication, addressing customer queries, and supporting the sales team with valuable insights. This role demands excellent interpersonal skills and the ability to manage customer interactions effectively using CRM tools. Key Responsibilities: 1. Outbound Calling: ○ Initiate outbound calls to existing and potential customers to establish and maintain strong relationships. 2. Customer Queries: ○ Address customer inquiries and concerns promptly. ○ Resolve issues and provide accurate information about the company’s products or services. 3. Lead Generation: ○ Proactively identify and qualify potential leads through phone interactions. ○ Ensure a consistent pipeline of prospects for the sales team. 4. Data Management: ○ Record call details and customer interactions accurately in the CRM system. ○ Maintain organized and up-to-date customer profiles to support effective follow-ups and reporting. 5. Follow-up Calls: ○ Conduct follow-up calls to gauge customer satisfaction and gather feedback. ○ Promote additional products or services based on customer needs. 6. Sales Support: ○ Collaborate with the sales team by sharing leads and customer insights derived from phone interactions. ○ Support the enhancement of sales strategies through detailed customer feedback. Qualifications and Skills: ● Education: Bachelor’s degree in any discipline (Commerce or Business Administration preferred). ● Communication Skills: Excellent verbal communication and active listening skills. ● Technical Skills: Familiarity with CRM systems and proficiency in basic computer applications (MS Office). ● Interpersonal Skills: Strong relationship-building ability and customer-oriented mindset. ● Organizational Skills: Attention to detail and efficient record-keeping. ● Experience: Freshers or candidates with 1-2 years of experience in a similar role are encouraged to apply. Job Type: Full-time Pay: ₹9,080.08 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Monday to Friday Experience: total work: 2 years (Required) Customer service: 1 year (Required) Language: English (Required) Work Location: In person