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Customer Relationship Executive

2 years

2 Lacs

Posted:1 day ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Responsibilities :-

  • Plan and deliver CRM strategies across the organization to retain existing customers, increasing brand loyalty, and expanding the company’s brand value.
  • To Follow-up With Existing vendors in order to process their Bills and Make Payment as per Purchase order Terms.
  • To Co-ordinate with vendor and Account Team So that payment Could be Make as per Terms.
  • Make sure the customer database is correctly segmented in order to target marketing activities appropriately
  • Oversee CRM data governance which will include
  • Data standards
  • Data audit Data structuresUser access rights Reporting
  • Strategically plan, execute and assess the performance of individual CRM program strategy within the internal teams
  • Update and maintain stakeholder records within the CRM system
  • Analyze market reports to determine what kind of marketing trends the business should respond to
  • Collecting and analyzing customer data
  • Using CRM systems to manage relationships
  • Developing new ways to meet customers’ needs
  • Handling customer complaints
  • Overseeing the interactions between customers and key team members, such as Customer Service Representatives
  • Creating and executing retention campaigns
  • Developing marketing campaigns to attract new customers
  • Collaborating with sales, marketing, customer service and operations teams to improve the customer experience

Skills and Qualifications

  • Education :- Bechelor
  • Experience :- 2 year Minimum
  • Salary :- 15k to 17k
  • Contact Nomber :- 7880002320 [email protected]

Job Type: Full-time

Pay: ₹17,000.00 - ₹22,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Day shift

Work Location: In person

Speak with the employer
+91 7880002320

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