Customer Relationship Executive

We are looking for a proactive and customer-focused CRM Executive to manage client relationships, maintain customer databases, and enhance customer engagement. The ideal candidate will be responsible for tracking customer interactions, resolving issues, and ensuring high levels of client satisfaction and retention.

Key Responsibilities:

• Manage and update the customer database (CRM system) accurately and efficiently.
• Handle inbound and outbound customer interactions via phone, email, or chat.
• Follow up on leads, inquiries, and complaints to ensure timely resolution.
• Coordinate with sales and marketing teams to support campaigns and customer outreach.
• Maintain client records and communication history.
• Analyze customer behavior and feedback to improve engagement strategies.
• Prepare and present CRM reports and performance metrics.
• Assist in customer retention efforts and loyalty program implementation.
• Ensure CRM tools and systems are used effectively across departments.
• Work closely with internal teams to ensure a seamless customer experience.

Qualifications and Skills:

• Bachelor's degree in Marketing, Business Administration, or a related field.
• 1–3 years of experience in a CRM or customer service role preferred.
• Strong communication and interpersonal skills.
• Proficiency in CRM software (e.g., Salesforce, Zoho CRM, HubSpot, etc.).
• Good command over MS Office (especially Excel and Outlook).
• Strong problem-solving skills and customer-centric approach.
• Ability to multitask and manage time effectively.

Preferred Attributes:

• Experience in handling large customer databases.
• Familiarity with digital marketing and email automation tools.
• Analytical thinking with attention to detail.

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Paid sick time

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus

Experience:

• CRM Executive : 5 years (Required)
• Customer relationship management: 5 years (Required)
• Fluent English : 5 years (Required)

Work Location: In person