Customer Relationship Executive

Relationship Executive / Sales Executive

If you are someone who loves interacting with people, solving problems, and creating meaningful client experiences while meeting performance targets, we’d love to hear from you!

Key Responsibilities:

• Engage with inbound leads via phone calls, messages, emails, and social media DMs with prompt and accurate responses.
• Provide clear and concise information about IMWOW's health transformation programs.
• Guide new leads through the enrolment and re-enrolment process while coordinating with the internal coaching team for smooth onboarding.
• Maintain, manage, and update client data using our CRM tools and systems.
• Support clients with after-enrolment needs, escalate concerns when needed, and ensure timely resolution.
• Coordinate with different internal teams to keep clients updated on any unforeseen delays or process changes.
• Assist in community engagement and promotional initiatives when required.
• Conduct data analysis and feedback collection to improve client experience and retention.
• Meet monthly client conversion targets and contribute to overall business growth.

Key Skills & Traits:

• Strong communication skills (written and verbal) with a consultative and empathetic tone
• Ability to multitask and stay composed in a fast-paced, high-interaction environment
• Good organisational and time-management skills
• Customer-first mindset with a problem-solving attitude
• Willingness to take ownership and deliver results
• Comfort with CRM tools, Excel, and data handling
• Interest in fitness and wellness will be an added bonus

Qualifications:

• Graduate in any discipline (Bachelor’s degree required)
• Prior experience in customer service, inside sales, or relationship management is a plus
• Proficiency in English and basic computer skills (MS Office, CRM software)

Why Join Us?

• Be a part of India’s fastest-growing fitness & transformation ecosystem
• Work in a collaborative and high-growth environment
• Contribute to changing lives—one transformation at a time

Salary

Schedule

Ability to commute/relocate

Education

Experience

Sales

• Language: English (Preferred)