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Gurudev Motors
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Customer Relationship Executive

Customer Relationship Executive

Gurudev Motors

0 - 3 years

0 - 3 Lacs

Ambattur, Chennai, trichy

Posted:1 week ago| Platform:

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Skills Required

Customer Support Inbound Process Customer Relationship Inbound Voice Process Customer Service Front Office Solving Queries Customer Care System Administration Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job description Maintain up-to-date customer database and records in the system Service Reminder call to customers as per process Take appointments during Service Reminder calls and update the system Post Service Feedback calls to customers as per the process Answer calls professionally to provide necessary information about products and services, and obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Follow up to ensure that appropriate actions were taken on customers requests/ complaints. Escalate unresolved customer grievances or special requests to the concerned for further actions as per the escalation matrix. Do Insurance renewal reminder calls and promote BharatBenz Insurance. Make service measure calls as per requirement Make 2nd PDI (post bodybuilding for CBC vehicles) calls as per requirement Roles and Responsibilities Desired Candidate Profile Perks and Benefits

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Gurudev Motors

www.gurudevmotors.com

Automotive

Pune

200 Employees

7 Jobs

Key People

Ravi Sharma

CEO
Anita Desai

CTO
Rajiv Bansal

CFO

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