Job
Description
As a Customer Relationship Executive, you will play a vital role in managing customer interactions and maintaining long-term relationships to ensure a high level of satisfaction. Your responsibilities will include: - Serving as the primary point of contact for customers via calls, emails, or in-person meetings. - Understanding customer needs, responding promptly to queries, and ensuring timely issue resolution. - Building and maintaining positive relationships with existing and potential customers. - Following up with customers to ensure satisfaction and encourage repeat business. You will also be involved in sales and support coordination by: - Assisting the sales team in lead generation, client onboarding, and after-sales service. - Providing accurate product/service information to customers. - Coordinating with internal departments for smooth customer service delivery. In addition, you will be responsible for customer data management by: - Maintaining and updating customer databases, call logs, and feedback reports. - Tracking customer preferences and purchase history for personalized service. - Preparing periodic reports on customer satisfaction, feedback, and service quality. Your role will also involve communication and presentation skills as you: - Handle inbound/outbound calls and walk-in customers professionally. - Represent the company during client visits, meetings, and promotional events. - Ensure effective communication to maintain brand image and etiquette. Qualifications & Experience Required: - Education: Graduate in any discipline (BBA / MBA preferred). - Experience: 1-4 years of experience in customer service, sales support, or client relations. - Industry Preference: Real Estate, Retail, Healthcare, Hospitality, Education, or Corporate Services. Key Skills & Competencies: - Excellent verbal and written communication skills. - Pleasant personality, good grooming, and professional demeanor. - Strong interpersonal and problem-solving skills. - Customer-focused attitude with patience and empathy. - Proficiency in MS Office and CRM tools. - Ability to multitask and manage time effectively. Please note that this is a full-time, permanent position with benefits such as cell phone reimbursement, internet reimbursement, and Provident Fund provided. The work location will be in person. As a Customer Relationship Executive, you will play a vital role in managing customer interactions and maintaining long-term relationships to ensure a high level of satisfaction. Your responsibilities will include: - Serving as the primary point of contact for customers via calls, emails, or in-person meetings. - Understanding customer needs, responding promptly to queries, and ensuring timely issue resolution. - Building and maintaining positive relationships with existing and potential customers. - Following up with customers to ensure satisfaction and encourage repeat business. You will also be involved in sales and support coordination by: - Assisting the sales team in lead generation, client onboarding, and after-sales service. - Providing accurate product/service information to customers. - Coordinating with internal departments for smooth customer service delivery. In addition, you will be responsible for customer data management by: - Maintaining and updating customer databases, call logs, and feedback reports. - Tracking customer preferences and purchase history for personalized service. - Preparing periodic reports on customer satisfaction, feedback, and service quality. Your role will also involve communication and presentation skills as you: - Handle inbound/outbound calls and walk-in customers professionally. - Represent the company during client visits, meetings, and promotional events. - Ensure effective communication to maintain brand image and etiquette. Qualifications & Experience Required: - Education: Graduate in any discipline (BBA / MBA preferred). - Experience: 1-4 years of experience in customer service, sales support, or client relations. - Industry Preference: Real Estate, Retail, Healthcare, Hospitality, Education, or Corporate Services. Key Skills & Competencies: - Excellent verbal and written communication skills. - Pleasant personality, good grooming, and professional demeanor. - Strong interpersonal and problem-solving skills. - Customer-focused attitude with patience and empathy. - Proficiency in MS Office and CRM tools. - Ability to multitask and manage time effectively. Please note that this is a full-time, permanent position with benefits such as cell phone reimbursement, internet reimbursement, and Provident Fund provided. The work location will be in person.
