Customer Relationship Executive

Customer Relationship Executive (CRE)

Job Location:Kamla Nagar, Agra

Responsible for managing customer data, optimizing CRM systems, and improving customer relationship and interactions systems and strategies to enhance customer satisfaction and drive business growth. Analyze customer data, create targeted marketing campaigns, and ensure data accuracy.

Job Duties and Responsibilities:-

1.)

• Oversee order lifecycle
• Ensure efficient order processing
• Collaborate with teams to resolve order-related issues

2.)

• Manage recovery operations for customer orders
• Resolve issues and disputes related to orders
• Implement strategies to improve order recovery and customer satisfaction

3.)

• Build and maintain strong relationships with customers
• Provide excellent customer service and support
• Identify opportunities to improve customer experience and loyalty

Job Requirements:-

• Able to use CRM tools and Microsoft Office Suite, etc.
• Good at managing and analyzing customer data
• Can create and run email/SMS marketing campaigns
• Pays close attention to detail and keeps data accurate
• Works well with sales, marketing, and customer service teams
• Communicates clearly and professionally
• Learns new systems quickly and solves problems
• Understands customer behavior and helps improve their experience

Preferred:-

• A minimum of 1-3 years of experience in customer service, care or support, sales or sales support, data analysis, business intelligence or related field.
• Familiarity with customer journey mapping
• Experience in customer service, marketing, or sales support
• Basic knowledge of HTML or email marketing tools

Education:-

Bachelors degree in Marketing, Business, IT or a related field.

Key Skills:-

Team work, Hardworking, Organizational Skills, Multitasking, Time management, Typing and data entry skills, Analytical Thinking, Attention to Detail, Data Management, Collaboration & Communication, Project Management