Job Description Job Title: Customer Relationship Manager - Order & Recovery Management Job Type: Full-time Location: Agra Company: Abhaya International LLP About Us: Abhaya International, LLP is one of the leading Importers & Distributors for Food & Nutraceutical Ingredients in India. Job Overview: We're looking for a Customer Relationship Manager with expertise in Order Management and Recovery Management. You'll ensure seamless order processing, manage recovery operations, and resolve customer issues. Exceptional communication, problem-solving, and customer service skills are essential. Key Responsibilities: Order Management: - Oversee order lifecycle - Ensure efficient order processing - Collaborate with teams to resolve order-related issues Recovery Management: - Manage recovery operations for customer orders - Resolve issues and disputes related to orders - Implement strategies to improve order recovery and customer satisfaction Customer Relationship Management: - Build and maintain strong relationships with customers - Provide excellent customer service and support - Identify opportunities to improve customer experience and loyalty Requirements: 1. Experience: Minimum 2-3 years of experience in CRM, sales, marketing, or a related field. 2. Technical Skills: Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho) and data analysis tools. 3. Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret complex data sets. 4. Communication Skills: Excellent communication and interpersonal skills. E-mail address: hr@abhayainternational.com

Sales Coordinator Job Location: Hyderabad Job Description:- Responsible for supporting the sales team by managing administrative tasks, streamlining sales processes, and facilitating effective sales operations. Handle order processing, manage CRM systems, prepare sales documentation, and ensure smooth coordination between departments and customers. Job Duties and Responsibilities:- Process sales orders, ensure accurate tracking, and manage the entire process from order entry to delivery. Manage customer accounts, update CRM systems, and prepare sales documents. Handle client communications, provide support, and resolve customer issues. Assist the sales team in implementing sales cycles, preparing sales reports, managing schedules and communicating with clients. Analyze sales data and coordinate with the sales team and other departments to ensure smooth operations and timely fulfillment of customer requests, ensuring that targets are consistently met. Monitor the sales team's performance, identify areas for improvement, and report on key metrics. Evaluating and improving sales processes and procedures to enhance efficiency. Schedule and coordinate internal meetings, client calls, and product demos. Follow up with customers post-sale for feedback, support, or additional services and help manage after-sales service requests or complaints. Stay informed about product features, pricing, and availability. Job Requirements:- Excellent verbal and written communication skills for interacting with clients, team members, and other departments. Strong organizational skills to manage paperwork, schedules, and data efficiently. The ability to prioritize tasks, manage deadlines, and handle multiple responsibilities is essential. Able to analyze sales data, identify trends, and make data-driven decisions with strong understanding of sales processes, procedures, and strategies for providing effective support. Strong leadership and interpersonal skills for collaborating with the sales team, building relationships with clients, and resolving issues. The ability to identify and resolve issues quickly and efficiently is essential in a fast-paced sales environment and adapt to changing circumstances and new technologies. Preferred:- A minimum of 2-4 years of experience in in sales support, coordination, or administration or similar roles. Proficiency with CRM software, Microsoft Office Suite, Google Sheets, etc. and similar tools. Experience handling order processing and sales documentation and using CRM systems to track sales activities and customer information Knowledge of sales and marketing principles and experience communicating with customers and internal teams. Ability to adapt quickly to changing environments, strategies and tactics based on market needs. Education:- A Bachelors degree in Business Administration, Marketing, Sales, Commerce, or a related field Key Skills:- Strong Communication, Interpersonal Skills, Sales, negotiation and persuasion abilities, Team Work, Hardworking, Organizational Skills, Multitasking, Time management, Typing and data entry skills

Management Information Systems (MIS) Job Location: Kamla Nagar, Agra Job Description:- Responsible for managing and optimizing information systems and reporting infrastructure. Oversee and maintain computer systems, software, and data to support business operations. Analyze data, generate reports, and implement security measures, to assist management in decision-making. Job Duties and Responsibilities:- Maintain data accuracy, generate business intelligence reports, and support decision-making processes by delivering timely and actionable insights. Design, implement, and maintain Management Information Systems that support business operations. Collect, analyze, and interpret data to identify trends and support strategic planning. Develop dashboards and reporting tools to provide insights to stakeholders and executive leadership. Work with cross-functional teams to understand data needs and system requirements. Ensure data integrity and accuracy across all systems. Automate and streamline recurring reports and processes for efficiency. Monitor system performance and troubleshoot issues as needed. Train users on MIS tools and ensure effective use across departments. Maintain documentation related to systems, processes, and data standards. Ensure compliance with data security and privacy regulations. Job Requirements:- Strong proficiency in Microsoft Excel with efficiency in understanding Macros and other data visualization tools Familiarity with Tableau and power BI Strong analytical and problem-solving skills Knowledge of ERP systems, CRM platforms, or business analytics software Excellent communication and interpersonal skills Strong analytical and problem-solving skills Preferred:- A minimum of 2-4 years of experience in programming languages such as Python, R, or VBA Knowledge of database management systems (Oracle, MySQL, MS SQL Server) Prior experience in business analysis, data governance, or IT project management. Proficiency in SQL, Excel, and data visualization tools Knowledge of ERP systems, CRM platforms, or business analytics software. Education:- Bachelors degree in Computer Science, Information Technology, related courses or a related field. Key Skills:- Team work, Hardworking, Organizational Skills, Multitasking, Time management, Typing and data entry skills, Analytical Thinking, Attention to Detail, Data Management, Collaboration & Communication, Project Management

Customer Relationship Manager (CRM) Job Location: Kamla Nagar, Agra Job Description:- Responsible for managing customer data, optimizing CRM systems, and improving customer relationship and interactions systems and strategies to enhance customer satisfaction and drive business growth. Analyze customer data, create targeted marketing campaigns, and ensure data accuracy. Job Duties and Responsibilities:- Develop and maintain reports and dashboards to support business operations. Ensure data accuracy, consistency, and integrity across all systems. Maintain and update MIS databases, ensuring system availability and security. Generate regular and ad hoc reports for internal departments and senior management. Analyze data to identify trends, performance metrics, and areas for improvement. Work with IT and other departments to troubleshoot system issues. Provide training and support to staff on MIS tools and software. Participate in system upgrades, testing, and implementation of new MIS features. Ensure compliance with internal policies and regulatory data requirements. Document procedures and update manuals related to MIS usage. Job Requirements:- Able to use CRM tools and Microsoft Office Suite, etc. Good at managing and analyzing customer data Can create and run email/SMS marketing campaigns Pays close attention to detail and keeps data accurate Works well with sales, marketing, and customer service teams Communicates clearly and professionally Learns new systems quickly and solves problems Understands customer behavior and helps improve their experience Preferred:- A minimum of 1-3 years of experience in customer service, care or support, sales or sales support, data analysis, business intelligence or related field. Familiarity with customer journey mapping Experience in customer service, marketing, or sales support Basic knowledge of HTML or email marketing tools Education:- Bachelors degree in Marketing, Business, IT or a related field. Key Skills:- Team work, Hardworking, Organizational Skills, Multitasking, Time management, Typing and data entry skills, Analytical Thinking, Attention to Detail, Data Management, Collaboration & Communication, Project Management

Job Title: Senior Executive - Business Development (Food Ingredients) Purpose: We're seeking a seasoned business development professional to drive growth and revenue in the food ingredients sector within a designated region. This role involves building and maintaining strong customer relationships, achieving sales targets, and supporting the business development team in executing strategic growth initiatives. Key Responsibilities: - Achieve sales targets and revenue growth in assigned market - Foster strong relationships with customers and stakeholders - Identify new business opportunities and support customer growth - Conduct market research and competitor analysis, presenting findings to management - Collaborate with internal teams for seamless order fulfillment and after-sales support - Enhance brand visibility through industry events and trade shows - Prepare sales reports and updates for management review - Conduct regular customer visits (12-15 days/month) to drive new customer acquisition and business growth - Manage CRM, updating leads and sales processes Required Skills: - Strong negotiation and business development skills - Market research and analytical capabilities - Excellent communication and relationship management skills - Technical understanding of food ingredients and applications - Result-driven approach with problem-solving abilities Challenges: - Drive sales growth in a competitive market - Balance new customer acquisition with existing relationship maintenance - Meet sales targets aligned with business strategies - Stay updated on market trends and regulatory requirements - Coordinate with internal teams for efficient order processing and customer service - Continuously enhance technical knowledge to provide value-added solutions Preferred:- A minimum of 2-3 years of prior experience working in a customer-facing role, B2B sales or similar roles (preferably in a Food & Nutraceutical company. Organized and punctual in all communications and reporting. Knowledge of soft wares like Microsoft office Suite, Google sheets, etc. Skilled in using CRM software to manage customer interactions, track leads, and record sales data as well as lead generation platforms. Can type and enter data quickly and accurately and maintain up-to-date records of all sales related data. Education:- Bachelors degree in Business Administration, Marketing or a related field Key Skills:- Strong Communication, Interpersonal Skills, Sales, negotiation and persuasion abilities, Team Work, Hardworking, Organizational Skills, Multitasking, Time management, Typing and data entry skills

Process Coordinator Job Location: Kamla Nagar, Agra (U.P.) Job Description:- Responsible for overseeing, monitoring, managing, analyzing, optimizing and improving operational processes and ensuring smooth workflows to enhance efficiency, quality, and productivity within the organization. Have to coordinate between different departments, collaborate with other teams, oversee project timelines and resources, and work towards achieving performance targets. Job Duties and Responsibilities:- Analyzing and improving existing processes to enhance efficiency and effectiveness Facilitating communication, channeling information and mediating between departments, teams, and external vendors to ensure smooth workflows and project completion. Managing project timelines, resources, etc. to ensure successful project outcomes. Identifying and implementing process improvements to increase productivity, quality, and cost-effectiveness. Making and managing data related to processes, procedures, workflows, project activities, etc. Monitoring performance, addressing and resolving issues as well as recommending and implementing changes related to processes, procedures, or tools in order to improve productivity and quality. Providing training to employees on new and updated processes, tools and procedures. Providing regular updates on process performance and progress to stakeholders. Effectively communicating process information, updates, and concerns to relevant parties. Help in project planning, execution, and post-implementation review. Job Requirements:- Excellent written and verbal communication to explain processes clearly to stakeholders Keen eye for detail to ensure accuracy and quality in all aspects of the process Able to Collaborate with different departments (e.g., operations, quality, IT) to align processes and goals. Able to analyze data, workflows, identify patterns and inefficiencies, and suggest improvements by making data-driven decisions Able to use office soft wares and tools like Microsoft Office suite, Google suite, etc. for managing workflows Able of organizing tasks, timelines, and resources effectively. Able to adjust quickly to new tools, systems, or process changes. Preferred:- A minimum of 1-3 years of experience in a process coordination, operations support, project coordination, or administrative role. Knowledge of data analysis tools, Microsoft Office Suite, etc. Experience with process management software and tools process documentation tools and project management platforms Education:- Any Graduate, Diploma Key Skills:- Communication skills, Time Management, Hardworking, Organizational Skills, Multitasking, Typing and data entry skills

Role & responsibilities Job Title: Warehouse Accountant Location: [Siraspur, Delhi] , Bhiwandi Maharashtra Salary: 25k to 35k Job Overview: We are seeking a meticulous Warehouse Accountant to oversee the financial operations and accounting functions within the warehouse. This role is critical in ensuring accurate inventory valuation, financial reporting, cost tracking, and maintaining compliance with accounting standards and internal controls related to warehouse operations. Key Responsibilities: General Ledger Maintenance: Post journal entries, reconcile accounts, and ensure up-to-date and accurate financial records for warehouse operations. Inventory Transaction Recording: Maintain accurate records of all inventory-related transactions, ensuring proper documentation is followed. Stock Reconciliation: Reconcile stock balances between the warehouse management system (WMS) and financial accounts to ensure consistency. Inventory Cost Tracking: Monitor and report on inventory costs, variances, and adjustments to help identify cost-saving opportunities. Invoice & Documentation Processing: Process incoming and outgoing stock invoices, goods receipts, and delivery notes while ensuring accurate recording. Financial Reporting: Prepare periodic financial reports related to warehouse inventory and operational activities, ensuring compliance with company financial guidelines. Audit Support: Assist with internal and external audits by providing relevant financial data, inventory reports, and supporting documentation. Discrepancy Resolution: Work closely with warehouse and procurement teams to resolve discrepancies in stock levels, documentation, or financial records. Stock Analysis: Analyze stock movement trends to support effective cost control, budgeting, and forecasting. Regulatory Compliance: Ensure all financial practices comply with company policies, accounting standards, and relevant financial regulations. Inventory Counts & Reconciliation: Assist with monthly and year-end physical inventory counts and reconcile any discrepancies with financial records. Job Requirements: High attention to detail and the ability to maintain accuracy in all financial and inventory-related tasks. Ability to work independently and collaboratively in a fast-paced warehouse environment. Proven ability to manage multiple tasks simultaneously and meet deadlines consistently. Strong analytical skills to interpret and analyze accounting data related to inventory. Excellent communication skills to coordinate with warehouse staff, procurement, and finance teams. Proficiency in accounting software (Tally, QuickBooks, SAP) and inventory management systems. Ability to maintain confidentiality and ensure compliance with financial regulations. Preferred Qualifications: Bachelors degree in Accounting , Finance , or a related field. A minimum of 3-5 years of professional accounting experience, preferably in a warehouse, distribution, or manufacturing environment. Solid understanding of GAAP (Generally Accepted Accounting Principles) , IFRS (International Financial Reporting Standards) , and other relevant accounting standards. Knowledge of local financial regulations and industry-specific accounting practices. Proficiency in accounting software like Tally , QuickBooks , SAP , and Microsoft Office (Excel, Word). Experience in tax filing , financial audits , and compliance practices. Familiarity with the month-end and year-end close process and general ledger functions . Education: Bachelors degree in Accounting , Finance , or a related field. Professional certifications (e.g., CPA , CMA ) are a plus. Key Skills: Tally , Advanced Excel , Team Handling Problem Solving Communication and Organizational Skills In-depth knowledge of tax regulations and compliance requirements. Interested candidate can send their cv 9258206898 or Email: hr@abhayainternational.com Preferred candidate profile