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Abhaya International
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Customer Relationship Manager

Customer Relationship Manager

Abhaya International

1 - 5 years

1 - 3 Lacs

Agra

Posted:1 month ago| Platform:

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Skills Required

Customer Relationship Order Management CRM Management Customer Life Cycle Management Operations Management Customer Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description Job Title: Customer Relationship Manager - Order & Recovery Management Job Type: Full-time Location: Agra Company: Abhaya International LLP About Us: Abhaya International, LLP is one of the leading Importers & Distributors for Food & Nutraceutical Ingredients in India. Job Overview: We're looking for a Customer Relationship Manager with expertise in Order Management and Recovery Management. You'll ensure seamless order processing, manage recovery operations, and resolve customer issues. Exceptional communication, problem-solving, and customer service skills are essential. Key Responsibilities: Order Management: - Oversee order lifecycle - Ensure efficient order processing - Collaborate with teams to resolve order-related issues Recovery Management: - Manage recovery operations for customer orders - Resolve issues and disputes related to orders - Implement strategies to improve order recovery and customer satisfaction Customer Relationship Management: - Build and maintain strong relationships with customers - Provide excellent customer service and support - Identify opportunities to improve customer experience and loyalty Requirements: 1. Experience: Minimum 2-3 years of experience in CRM, sales, marketing, or a related field. 2. Technical Skills: Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho) and data analysis tools. 3. Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret complex data sets. 4. Communication Skills: Excellent communication and interpersonal skills. E-mail address: hr@abhayainternational.com

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Customer Relationship Manager