Customer Relationship Manager

Job Description Job Title: Customer Relationship Manager - Order & Recovery Management Job Type: Full-time Location: Agra Company: Abhaya International LLP About Us: Abhaya International, LLP is one of the leading Importers & Distributors for Food & Nutraceutical Ingredients in India. Job Overview: We're looking for a Customer Relationship Manager with expertise in Order Management and Recovery Management. You'll ensure seamless order processing, manage recovery operations, and resolve customer issues. Exceptional communication, problem-solving, and customer service skills are essential. Key Responsibilities: Order Management: - Oversee order lifecycle - Ensure efficient order processing - Collaborate with teams to resolve order-related issues Recovery Management: - Manage recovery operations for customer orders - Resolve issues and disputes related to orders - Implement strategies to improve order recovery and customer satisfaction Customer Relationship Management: - Build and maintain strong relationships with customers - Provide excellent customer service and support - Identify opportunities to improve customer experience and loyalty Requirements: 1. Experience: Minimum 2-3 years of experience in CRM, sales, marketing, or a related field. 2. Technical Skills: Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho) and data analysis tools. 3. Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret complex data sets. 4. Communication Skills: Excellent communication and interpersonal skills. E-mail address: hr@abhayainternational.com