Job
Description
Customer Relationship Manager (CRM) Job Location: Kamla Nagar, Agra Job Description:- Responsible for managing customer data, optimizing CRM systems, and improving customer relationship and interactions systems and strategies to enhance customer satisfaction and drive business growth. Analyze customer data, create targeted marketing campaigns, and ensure data accuracy. Job Duties and Responsibilities:- Develop and maintain reports and dashboards to support business operations. Ensure data accuracy, consistency, and integrity across all systems. Maintain and update MIS databases, ensuring system availability and security. Generate regular and ad hoc reports for internal departments and senior management. Analyze data to identify trends, performance metrics, and areas for improvement. Work with IT and other departments to troubleshoot system issues. Provide training and support to staff on MIS tools and software. Participate in system upgrades, testing, and implementation of new MIS features. Ensure compliance with internal policies and regulatory data requirements. Document procedures and update manuals related to MIS usage. Job Requirements:- Able to use CRM tools and Microsoft Office Suite, etc. Good at managing and analyzing customer data Can create and run email/SMS marketing campaigns Pays close attention to detail and keeps data accurate Works well with sales, marketing, and customer service teams Communicates clearly and professionally Learns new systems quickly and solves problems Understands customer behavior and helps improve their experience Preferred:- A minimum of 1-3 years of experience in customer service, care or support, sales or sales support, data analysis, business intelligence or related field. Familiarity with customer journey mapping Experience in customer service, marketing, or sales support Basic knowledge of HTML or email marketing tools Education:- Bachelors degree in Marketing, Business, IT or a related field. Key Skills:- Team work, Hardworking, Organizational Skills, Multitasking, Time management, Typing and data entry skills, Analytical Thinking, Attention to Detail, Data Management, Collaboration & Communication, Project Management
