Job Title:
Customer Relationship cum Business Development Manager (Remote)
Industry:
Customer Service | Business Development | Client Management
Employment Type:
Full-Time (Work From Home)
Location:
Remote (Work from Home – India-based candidates only)
Salary:
₹25,000 – ₹30,000 per month (based on experience)
Working Hours:
10:30 AM – 7:30 PM IST, Monday to Saturday
About The Role
We are hiring a Customer Relationship cum Business Development Manager (Remote) to strengthen our customer relationships and drive new business opportunities. This remote position is ideal for candidates with a strong background in client servicing, customer support, account management, and B2B sales, particularly in the hospitality, retail, and international markets like Dubai.
Key Responsibilities
- Develop and implement customer relationship management strategies to improve client engagement
- Conduct market research and outreach to expand the customer base and boost sales
- Reach out to hotels and wholesale/retail clients in Dubai and other international markets to explore business opportunities
- Analyse customer feedback and data to identify service trends and improvement areas
- Collaborate with internal teams such as sales, marketing, and product to ensure a seamless customer journey
- Maintain detailed records of customer interactions, queries, and feedback using CRM systems
- Conduct regular follow-ups to ensure high levels of customer satisfaction and gather actionable insights
- Train and support team members on best practices for customer service and relationship building
Candidate Requirements
- Bachelor's degree in Business Administration, Marketing, or a related field
- Excellent English communication skills (verbal and written)
- Proven experience in customer service, client relationship management, or B2B sales roles
- Familiarity with CRM tools and strong documentation abilities
- Analytical skills with the ability to generate insights from customer data
- Strong organizational skills and attention to detail
- Fluency in Arabic is mandatory
Preferred Skills
- Client servicing experience in hospitality, retail, or export-import businesses
- Experience in dealing with international clients, especially in the UAE market
- Proactive approach to sales and customer success
- Strong follow-up and coordination capabilities
- High emotional intelligence and ability to handle objections
Why Apply?
- 100% Remote, flexible yet structured work setup
- Exposure to international markets and clients
- Work in a performance-driven, collaborative environment
- Stable, full-time role with room for growth and skill development
Remote jobs, Work from home, Customer relationship manager, Client relationship, Business development executive, CRM manager, International client servicing, B2B sales, Dubai clients, UAE market, Hospitality sales, Retail business development, Arabic speaking jobs, Customer success manager, Relationship executive, Customer support, Export client management, Cross-border business development
Skills: client follow-up,analytical skills,sales,attention to detail,documentation,customer feedback analysis,account management,customer relationship management,organizational skills,client support,analysis reports,b2b sales,fluency in arabic,client engagement,customer service,crm,crm tools,client servicing,arabic,international clients,customer support,client relationship management,english communication,communication skills,business development,team collaboration
