Customer Relationship cum Business Development Manager (Arabic Speaking)

Job Title:

Customer Relationship cum Business Development Manager (Remote)

Industry: Customer Service | Business Development | Client Management

Employment Type: Full-Time (Work From Home)

Location:Remote (Work from Home – India-based candidates only)

Salary: ₹25,000 – ₹30,000 per month (based on experience)

Working Hours: 10:30 AM – 7:30 PM IST, Monday to Saturday

CANDIDATE MUST HAVE STRONG FLUENCY IN ARABIC!!!

About The Role

Key Responsibilities

• Develop and implement customer relationship management strategies to improve client engagement
• Conduct market research and outreach to expand the customer base and boost sales
• Reach out to hotels and wholesale/retail clients in Dubai and other international markets to explore business opportunities
• Analyse customer feedback and data to identify service trends and improvement areas
• Collaborate with internal teams such as sales, marketing, and product to ensure a seamless customer journey
• Maintain detailed records of customer interactions, queries, and feedback using CRM systems
• Conduct regular follow-ups to ensure high levels of customer satisfaction and gather actionable insights
• Train and support team members on best practices for customer service and relationship building
  

Candidate Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field
• Excellent English communication skills (verbal and written)
• Proven experience in customer service, client relationship management, or B2B sales roles
• Familiarity with CRM tools and strong documentation abilities
• Analytical skills with the ability to generate insights from customer data
• Strong organizational skills and attention to detail
• Fluency in Arabic is mandatory
  

Preferred Skills

• Client servicing experience in hospitality, retail, or export-import businesses
• Experience in dealing with international clients, especially in the UAE market
• Proactive approach to sales and customer success
• Strong follow-up and coordination capabilities
• High emotional intelligence and ability to handle objections
  

Why Apply?

• 100% Remote, flexible yet structured work setup
• Exposure to international markets and clients
• Work in a performance-driven, collaborative environment
• Stable, full-time role with room for growth and skill development