Customer Relations Manager

Company Description

R2AN is a comprehensive marketing agency specializing in Social Media Marketing, Talent Management, and Event Management. The company focuses on delivering strategic solutions, achieving digital excellence, and creating impactful brand experiences for their clients. R2AN is dedicated to helping businesses grow and establish a prominent presence in their respective industries through innovative and result-driven approaches.

Role Description

This is a full-time, on-site role located in Dibrugarh East, for a Customer Relations Manager. The role involves developing and maintaining strong relationships with clients, addressing client inquiries and concerns, and ensuring a high standard of customer satisfaction. Responsibilities include overseeing client communication, coordinating with internal teams to meet client needs, and providing support to enhance customer retention and loyalty. Additionally, the role requires tracking client feedback, delivering reports, and supporting the implementation of client-focused strategies.

Qualifications

• Effective communication and interpersonal skills to build and maintain client relationships
• Customer service orientation and ability to address client needs proactively
• Expert In Cold Calling
• Organizational, problem-solving, and multitasking skills to manage various client accounts
• Knowledge of marketing, and event management practices is preferred
• Strong analytical skills for tracking client satisfaction and providing actionable insights
• Proficiency in using CRM software and other relevant tools
• Experience managing cross-functional collaborations and team coordination
• Bachelor's degree in Business Administration, Marketing, or a related field