Customer Relations Executive

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About the Role:

We are looking for a proactive and customer-focused Customer Relations Executive who has hands-on experience in handling B2B clients. You will be responsible for nurturing existing client relationships, resolving issues promptly, and ensuring a seamless experience for our partners.

Key Responsibilities:

• Serve as the main point of contact for B2B clients.

• Manage post-sales communication and ensure client satisfaction.

• Address and resolve customer queries in a timely and professional manner.

• Maintain and track client interactions and feedback for service improvement.

• Collaborate with internal teams to deliver customized solutions for clients.

• Build strong relationships to retain clients and increase renewal/conversion rates.

Requirements:

• 1–3 years of proven experience in Customer Service / Client Relations in B2B segment.

• Strong communication and interpersonal skills.

• Ability to manage multiple clients and resolve issues with a customer-first approach.

• Prior experience in the EdTech or SaaS domain will be preferred.

• Proficient in using CRM tools and Microsoft Office Suite.

Note - Interview will be in-person only.