Customer Relation Executive

Job Description

As an Customer Relation Executive at Risara Properties, you will be instrumental in delivering an exceptional post-purchase experience to clients, reflecting the company's dedication to excellence and customer satisfaction. Your responsibilities will encompass managing documentation, resolving client concerns, and maintaining meticulous records while collaborating with cross-functional teams. Key Responsibilities -Serve as the primary point of contact for clients after purchase, addressing inquiries and concerns promptly and professionally. -Facilitate the drafting, review, execution, and registration of Agreements/Sale Deeds. Coordinate with internal teams to streamline the processing of paperwork. -Maintain accurate client records in the in4velocity ERP system and systematically document all transactions. -Provide clients with updates on project status, availability, and offerings to keep them well-informed. -Offer support throughout the loan application process, including preparing necessary documentation, liaising with financial institutions, and addressing any queries to facilitate successful loan approval. -Manage financial communications, including generating payment demands, interest reminders, and issuing payment receipts. Maintain regular follow-ups with clients or banks to ensure timely release of payments. -Assist clients with apartment modifications and coordinate with the Engineering team for smooth implementation. -Work closely with the Engineering team to monitor completion status and ensure units meet Risara standards and client expectations. -Oversee the handover process, ensuring a positive and seamless experience for clients. -Build strong client relationships to foster loyalty and retention. -Share client feedback with marketing and sales teams to enhance processes and services continually. - Gather client testimonials to highlight client satisfaction and strengthen brand credibility by showcasing authentic customer experiences. -Address client concerns or complaints efficiently and professionally, ensuring swift resolution. -Partner with relevant departments to resolve issues and enhance client satisfaction. Skills and Qualifications Experience: 1–3 years of experience in customer service, preferably in the real estate sector or a related field. Communication Skills: Exceptional verbal and written communication capabilities. Ability to convey complex information clearly and persuasively. Technical Skills: Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint, with strong command over each tool for documentation, data analysis, and presentation. Interpersonal Skills: A proactive and client-centric approach with the ability to build and nurture relationships. Strong problem-solving and conflict-resolution skills. Capability to work both independently and as part of a team. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Schedule: Day shift Ability to commute/relocate: Panaji, Goa: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): How many years of experience you have in customer relations in the real estate /Construction sector? Language: English (Preferred) Work Location: In person