Customer Project Manager

The Project Manager (PM) is responsible for the end-to-end delivery of all contract execution activitiescovering hardware, software, and serviceswithin a specific Business Group (BG). The PM is accountable for revenue and profit in accordance with Nokias Mode of Operation (MoO) and serves as the primary point of contact for customers and internal stakeholders on all matters related to BG project delivery, including mutually agreed scopes from other BGs that are closely linked to the main project.

• 15+ years of experience in managing large-scale telecom projects, particularly in transport network domains.
• Proven expertise in end-to-end project management, covering planning, execution, monitoring, risk handling, and closure across complex telecom deployments.
• Strong financial and commercial acumen with demonstrated ability to manage budgets, profitability, cost baselines, and accurate forecasting.
• Excellent customer relationship management skills, with experience handling high-level customer interactions, escalations, and ensuring delivery satisfaction.
• Advanced risk and change management capabilities, with a track record of proactively identifying and mitigating delivery risks.
• In-depth knowledge of project governance frameworks, including PMI standards and Nokias Program Business Management (PBM) practices.
• Leadership and team coordination skills, managing cross-functional teams and aligning internal/external stakeholders in high-pressure environments.
• Technical expertise in telecom transport technologies, including DWDM, OTN, IP Routing, and Telco Fabric for cloud-based network solutions.
• Lead the full delivery of customer contractsincluding products and serviceswithin a Business Group (BG), ensuring execution aligns with Nokias Mode of Operations and contract commitments.
• Ensure financial and operational performance targets are met, including revenue, cost, margin, forecast accuracy, delivery timelines, and customer satisfaction.
• Serve as the primary interface with the customer, managing communication, expectations, escalations, and overall service performance.
• Apply Nokias Program Business Management (PBM) and PMI-aligned practices to ensure governance, planning accuracy, and process consistency.
• Oversee project execution quality, compliance with health and safety standards, and drive continuous improvement through regular monitoring and reporting.
• Proactively manage project risks and changes to minimize impact on scope, cost, and schedule.
• Maintain structured communication with internal and external stakeholders to ensure alignment and accountability throughout the project lifecycle.
• Lead and coordinate cross-functional teams to ensure effective resource allocation, task prioritization, and delivery execution.
• Support service business development by identifying opportunities, contributing to pre-sales efforts, and participating in solution creation.
• Ensure proper project closure and handover, including fulfillment of all contractual obligations, documentation, and customer acceptance.