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Weave
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Customer Onboarding Assistant - TrueLark

Customer Onboarding Assistant - TrueLark

Weave

1 - 5 years

1 - 2 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:3 weeks ago| Platform:

Apply

Skills Required

Ticketing Front office operations Backend Project management Project coordination SMS Business management Customer support Scheduling User acceptance testing

Work Mode

Work from Office

Job Type

Full Time

Job Description

This position supports

TrueLark

, a recently acquired brand under the

Weave

umbrella. While you ll be employed by Weave, your work will directly contribute to the TrueLark product and team.

TrueLark

is an AI-powered virtual receptionist designed for appointment-based small and medium-sized businesses. Its agentic AI platform manages scheduling, rescheduling, and client inquiries through SMS and web chat, providing 24/7 support. TrueLark helps businesses recover missed calls, increase bookings, and streamline front-office operations. - - - We re looking for a proactive, detail-oriented Onboarding Assistant to join our TrueLark team under the Weave umbrella. In this role, youll support the implementation of TrueLark for brick-and-mortar, appointment-based businesses by managing onboarding workflows, coordinating internal tasks, and ensuring accounts are properly configured and ready for launch. Youll collaborate closely with customer-facing Onboarding Specialists and Engineering to ensure internal processes operate efficiently and reliably.

Reports to:

This position will be Remote in India & requires availability during U.S. Pacific business hours.
Reports to: Manager - Onboarding

What You Will Own

Configure new and existing TrueLark accounts based on business type and client-specific needs
Generate login credentials and provide clear instructions for API access based on the client s booking platform
Input and manage API credentials to enable account integrations
Tailor account settings to meet individual business location requirements
Conduct user acceptance testing and perform final functionality checks before transitioning accounts to the customer-facing team
Coordinate with internal teams to ensure timely transitions and a seamless go-live process

What You Will Need to Accomplish the Job

Strong attention to detail, organization, and time management
Excellent communication skills via Slack, email, and virtual meetings.
Ability to manage onboarding workflows and timelines across multiple client accounts
Comfort working with technical systems, documentation, and business management software platforms
Must be available to work during California Pacific Time
Collaborate with cross-border teams (India) for back-end configuration

What Will Make Us Love You

Experience in onboarding, customer support, or implementation roles
Background in project coordination or project management, ideally in SaaS or tech
Familiarity with tools like CRMs, project management software, or ticketing systems
Strong ability to anticipate and proactively solve issues before they impact the customer
Ability to remain calm and positive in fast-paced or high-demand situations, with a strong ownership mentality

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Customer Onboarding Assistant - TrueLark