Customer Master data management

Key Responsibilities:

• Create, maintain, and validate Customer Master Data

  in accordance with company policies and data governance standards.
• Ensure

  data accuracy, consistency, completeness, and compliance

  across all systems and platforms.
• Collaborate with

  cross-functional teams

  (Sales, Finance, Supply Chain, IT, Compliance) to gather required documentation and ensure smooth onboarding of new customers.
• Analyze and resolve data quality issues related to customer information (e.g., duplicates, incorrect data, incomplete records).
• Support the

  Customer MDM processes

  by adhering to

  Service Level Agreements (SLAs)

  and ensure timely turnaround of data requests.
• Conduct

  data cleansing, enrichment, and deduplication

  to ensure high-quality customer records.
• Perform regular audits and contribute to

  continuous improvement initiatives

  to enhance data quality and governance.
• Work closely with the

  Master Data Governance team

  to align with global standards and practices.
• Ensure

  compliance with regulatory and business requirements

  , including GDPR and other data privacy standards.
• Document and maintain

  Standard Operating Procedures (SOPs)

  related to Customer MDM activities.

Required Skills & Qualifications:

• Bachelor’s degree in

  Business Administration, Information Science, Data Management, or a related field

  .
• Minimum

  3 years of hands-on experience in Customer Master Data Management

  .
• Strong working knowledge of

  SAP (MDG / ECC / S/4HANA)

  or other ERP systems.
• Proven understanding of

  data governance, data quality principles, and business process mapping

  .
• Strong

  problem-solving skills

  and the ability to analyze root causes of data issues.
• Experience in

  handling large volumes of data

  and working in

  shared service or global environments

  .
• Excellent communication and interpersonal skills; ability to work with global teams and stakeholders.
• Proficiency in

  MS Excel

  and other data analysis tools.

Preferred Skills:

• Experience with

  Restricted Party Screening (RPS)

  tools or compliance systems.
• Exposure to

  Customer Hierarchies

  and

  Global Data Standards

  .
• Familiarity with

  data visualization or reporting tools

  (e.g., Power BI, Tableau).

Interested candidates can share their updated resume to rolly.martin@thompsonshr.com