Alcon logo

Customer Master Data Associate

0 years

0 Lacs

bengaluru karnataka india

Posted:6 hours ago| Platform: Linkedin logo

Apply

Skills Required

data controls integrity resolve support schedule management regulations certification shipping networks initiation vision crm erp mdm licensing software recruitment training

Work Mode

On-site

Job Type

Full Time

Job Description

This position establishes and maintains information in all Alcon Customer databases which are USER ID protected environments and under AFCM controls to ensure the integrity of all systems. Responsible for quality reviews and maintaining the accuracy of information entered in the system. Works closely with internal teams to resolve issues and align processes when necessary to ensure proper support for dependent internal functional teams.

Work hours: 6 PM to 3 AM IST Monday - Friday. Schedule will adjust at needed to support US Daylight Savings Time.

Perform account management activities including, but not limited to:
  • Creating Customer, Commercial (revenue) and Professional accounts
  • Accurately affiliating Customer, Commercial and Professional accounts
  • Accurately affiliating account partner functions
Perform account management license activities to comply with PDMA, VAWD, AFCM, etc. Regulations
  • Assign accurate HCO license #’s
  • Assign accurate HCP license #, including certification codes if applicable
  • Validate Tax ID information
Field external and internal account inquires including, but not limited to:
  • Name and/or address change
  • Ownership change
  • Expedited shipping requests
  • Freight
  • Credit Cards
  • Indirect Reporting
  • Optical Networks and Buying Groups
Field customer/consumer calls including, but not limited to:
  • Answering inbound calls from customers, and various internal departments
  • Case initiation and resolution
  • Making outbound calls to customers, and various internal departments

Competencies

  • Action Oriented
  • Attention to Detail
  • Critical Thinking
  • Collaborates Effectively
  • Communicates Effectively (verbal and written)

Functional and System Knowledge to be developed in role:

  • Surgical, Vision Care & Pharma franchises and product lines
  • Cross franchise and function systems and processes
  • CRM/SFDC
  • ERP/SAP
  • MDM/EBX
  • MS Office
  • Licensing Software

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.Find Jobs for EmployeesFind Jobs for Contingent WorkerAlcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.

More Jobs at Alcon

Principal, Data Science - R&D

Bengaluru, Karnataka

3 - 3 yrs
|

Salary: Not disclosed

Sr. Associate III, Surgical Corporate Accounts

Kolkata, West Bengal

Experience: Not specified

|

Salary: Not disclosed

Phaco Development Specialist

Jaipur, Rajasthan, India

Experience: Not specified

|

Salary: Not disclosed

Intern QA

Bengaluru, Karnataka, India

Experience: Not specified

|

Salary: Not disclosed

DevOps Engineer

Bengaluru, Karnataka, India

Experience: Not specified

|

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Alcon logo
Alcon

RecommendedJobs for You

Alcon logo

Customer Master Data Associate

Alcon

bengaluru, karnataka, india

Alcon logo

Customer Master Data Associate

Alcon

bengaluru, karnataka, india