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Alcon Laboratories
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Customer Master Data Associate

Customer Master Data Associate

Alcon Laboratories

1 - 5 years

3 - 7 Lacs

bengaluru

Posted:1 month ago| Platform:

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Skills Required

outbound sap erp surgical pharma account management ms office licensing freight crm recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description Summary

This position establishes and maintains information in all Alcon Customer databases which are USER ID protected environments and under AFCM controls to ensure the integrity of all systems. Responsible for quality reviews and maintaining the accuracy of information entered in the system. Works closely with internal teams to resolve issues and align processes when necessary to ensure proper support for dependent internal functional teams.

Work hours: 6 PM to 3 AM IST Monday - Friday. Schedule will adjust at needed to support US Daylight Savings Time.

Job Description

Perform account management activities including, but not limited to:

Creating Customer, Commercial (revenue) and Professional accounts

Accurately affiliating Customer, Commercial and Professional accounts

Accurately affiliating account partner functions

Perform account management license activities to comply with PDMA, VAWD, AFCM, etc. Regulations

Assign accurate HCO license # s

Assign accurate HCP license #, including certification codes if applicable

Validate Tax ID information

Field external and internal account inquires including, but not limited to:

Name and/or address change

Ownership change

Expedited shipping requests

Freight

Credit Cards

Indirect Reporting

Optical Networks and Buying Groups

Field customer/consumer calls including, but not limited to:

Answering inbound calls from customers, and various internal departments

Case initiation and resolution

Making outbound calls to customers, and various internal departments

Competencies

Action Oriented

Attention to Detail

Critical Thinking

Collaborates Effectively

Communicates Effectively (verbal and written)

Functional and System Knowledge to be developed in role:

Surgical, Vision Care Pharma franchises and product lines

Cross franchise and function systems and processes

CRM/SFDC

ERP/SAP

MDM/EBX

MS Office

Licensing Software

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Alcon Laboratories

Medical Devices

Fort Worth

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Customer Master Data Associate