Customer Growth Consultant

Job Description

About We are a growing team in the B2B SaaS industry, focused on driving product adoption and ensuring customer satisfaction. As a Customer Growth Consultant, you will play a critical role in reducing churn, increasing retention, and identifying upsell opportunities. Key Responsibilities Own and manage a portfolio of customer accounts, guiding them through onboarding, adoption, and renewal. Act as the primary point of contact for customers, ensuring their goals are met with our product. Monitor customer health metrics and proactively address issues to minimize churn. Conduct regular business reviews and success planning sessions. Collaborate cross-functionally with Sales, Product, Engineering, and Support teams to resolve customer challenges and advocate for customer needs. Educate customers on product features, best practices, and new releases. Identify and drive opportunities for account growth and expansion. Ideal Profile 2–5 years of experience in Customer Success, Account Management, Business analyst, or a related role in a SaaS or B2B tech environment. Excellent communication, presentation, and relationship-building skills. Strong problem-solving abilities and a customer-first mindset. Ability to analyze customer data to drive insights and actions. Experience with CRM and CS tools (e.g, HubSpot, Intercom, Excel, or others). Technical aptitude and comfort with SaaS products and cloud technologies. A proactive, organized, and detail-oriented approach. Nice to Have Experience working in a startup or high-growth SaaS company. Familiarity with customer success metrics (e.g., NRR, CSAT, Health Scores). Prior sales or relationship management experience. Basic knowledge of APIs or integrations, and technical understanding of the product. Skills: Customer Success,Account Management,Business Analysis,CRM,CS Tools,Technical Aptitude,SaaS Products,Cloud Technologies,Communication,Presentation,Relationship-building,Problem-solving,Customer Data Analysis,Proactive,Organized,Detail-oriented,Startups,High-growth SaaS,Customer Success Metrics,Prior Sales,Relationship Management,APIs,Integrations Show more Show less