Customer Experience Executive at the Mall

Keytaal Worldwide

3 - 8 years

2 - 4 Lacs

visakhapatnam

Posted:5 days ago| Platform:

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Skills Required

retail customer experience malls customer service customer experience management cx data management customer satisfaction information desk audit report

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Experience Executive - Visakhapatnam

This position acts as an interface between the mall management and the internal & external customers.

Managing the entire day to day functioning of the mall
Incharge & supervision of Information Desk, Food Court, Parking Management, Security, House Keeping, Maintenance etc.
Co-ordination with other departments of the mall to ensure smooth operations.
To check with daily mall report and department reports
Shall devise systems and procedures to ensure customers delight.
Introduce measures & facilities in the mall to improve customer experience.
Dealing with issues and responding to complaints & grievances.
Thorough Mall round for cleaning & ensuring the upkeep of mall
Loyalty enrollment & registration along with GV and gifts trackers
Handling promotional activities
Kitchen Audit
Retail Store Audit
Data management with respect to footfall / vehicle counts etc.
Oversee the working of other operations sections/ activities like Horticulture / Pest Control / Food Sampling / R & R / Agency staff onboarding / agency attendance
Lost and Found Management

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