Customer Experience Associate

Customer Experience Associate

Wishlink is on a mission to revolutionize the creator economy and redefine how people shop. We're all about providing every user with a highly personalized shopping experience guided by creators, so they can find exactly what they want, in a very short time, while improving their online shopping experience severalfold. We are shaping a new era at the intersection of two of the most prominent aspects of the internet- e-commerce and social media.

Wishlink was founded by 3 friends from college, Chandan, Shaurya, and Divyansh, with a shared passion to solve real-world problems at scale and consume content for hours (XD). We started Wishlink in January 2022 when we discovered products on social media that we wanted to buy but could not (in some cases, actually did)! We are based out of Gurugram. We have recently raised a series A round of $7M, led by Fundamentum & Elevation Capital.

The way people shop online is changing. Users are tired of spending hours browsing humongous catalogs on eCommerce marketplaces just to find a single piece of apparel they like. They need curation, and they need trusted reviews - which is what Wishlink is bringing with the help of content creators. Wishlink is at the forefront of this change, enabling users to shop in an easier and more exciting way.

In just 3 years of existence, Wishlink is used by over 900k users daily to discover and shop products online. This number has grown over 3x in the last 4 months.

Wishlink is all about its people. Our business and engineering teams are young and energetic, come from stellar backgrounds, and are dedicated towards a common goal. Also, we have a LOT of fun!

We have grown remarkably in the last 3 years and are doing a monthly GMV of over Rs. 290cr. We are working with over 50,000 content creators and 250+ brands and eCommerce marketplaces including Amazon, Flipkart, Myntra, Nykaa, Ajio, H&M, Savana (Urbanic), Only, Vero Moda, Libas, Aurelia, Mama Earth, and many more.

Wishlink presents an exciting opportunity for you to contribute to and grow within the creator-enabled eCommerce space, have the chance to work at an emerging consumer-tech startup and be an integral part of this dynamic journey.

• Respond promptly to customer inquiries via online chat.
• Build and maintain strong relationships with creators, understanding their goals and objectives.
• Provide accurate information about products and services.
• Ensure customer satisfaction by addressing concerns and queries.
• Demonstrate strong communication and problem-solving skills.
• Stay updated on product updates and company policies.
• Watch Reels and YouTube videos every day & level up on your fashion sense and understand how to create social media strategy for creators.
• Work collaboratively with cross-functional teams to improve overall support team experience.

If you are a content creator yourself or have worked closely in the social media space - we like you already :)

• Strong communication skills, ability to articulate information clearly and concisely.
• Fast and Prompt response on live chat, with a minimum typing speed of 40-50 words per minute.
• Problem solving skills Capacity to analyze issues and provide effective solutions.
• Product knowledge and understanding of the company products and services.
• Team collaboration willingness to work collaboratively with other team members for issue resolution.
• Enthusiasm for all things digital and a love for the creator community.
• Charismatic communicator with outstanding interpersonal skills.
• Creativity and adaptability in a fast paced, ever- evolving environment.
• Above everything, willing to learn continuously and keep improving

We are committed to providing the best environment for you to thrive in. To help with this, we have the following benefits available for all our employees.

• Competitive Salary, Generous ESOPs, and Relocation Bonus
• Learning & Development Programs with a Dedicated Budget
• Company sponsored newsletters and books
• ChatGPT Subscription
• Regular Team Outings
• Discounted Health Plans & Gym Memberships
• Industry insights on growing your social media if you are a (aspiring) creator

Explore our Creator App: iOS | Android

Explore our Shopping App: iOS | Android

Shaurya Gupta - Founder & CEO

Divyansh Ameta - Founder & COO

Chandan Yadav - Founder & CTO

Team

Deep Anmol Singh - Hiring Manager

Karthic C - Program Manager