Customer Experience Associate

Job Description About Even Healthcare Even Healthcare is revolutionizing the healthcare industry by providing comprehensive and affordable healthcare solutions. They are on a mission to create a seamless healthcare experience for individuals and families by building a strong network of healthcare providers. Role Overview As a proactive and empathetic Customer Success Associate at Even Healthcare, you will be the trusted point of contact for customers across various channels such as chat, phone, and email. Your role is vital in handling customer inquiries efficiently and with care, turning challenges into positive experiences. Beyond issue resolution, you will guide users towards optimal solutions to maximize their product and service benefits. Key Responsibilities - Act as the initial contact point for customer inquiries through live chat, phone calls, and email. - Provide prompt, friendly, and effective support, addressing issues with empathy and efficiency. - Collaborate with product, operations, and technical teams to escalate or resolve complex cases. - Identify recurring customer challenges and recommend process or product enhancements. - Maintain accurate records of customer interactions and follow-ups in the CRM system. - Foster a positive team environment by sharing insights, feedback, and best practices. Qualifications Required - 0-1 years of experience in customer support, customer success, or a similar client-facing role. - Exceptional communication skills, both written and verbal. - Strong problem-solving abilities and a customer-first mindset. - Comfort in managing multiple conversations and tasks in a fast-paced setting. - Familiarity with CRM tools is advantageous. - A collaborative attitude and eagerness to learn and develop within the team. What We Offer - Competitive salary and performance-based incentives. - Opportunity to work with a dynamic and mission-driven healthcare startup. - Professional growth and learning opportunities. - A collaborative and inclusive work environment.,