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Apm Terminals
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Customer Experience Associate

Customer Experience Associate

2 - 6 years

|

4 - 7 Lacs

gurgaon haryana india

Posted:1 day ago| Platform: Foundit logo

Apply

Skills Required

customer relationship management cold chain logistics coordination receivables management dispute resolution takeholder management proactive ownership

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Account Relationship Management
Build and maintain long-term relationships with key clients to ensure consistent engagement, satisfaction, and effective communication across all customer touch-points.
Cold Chain Execution Coordination
Manage the end-to-end cold chain logistics process, ensuring temperature integrity, timely execution, and operational excellence from sourcing to final delivery.
Finance Collections and Dispute Resolution
Oversee receivables management, drive timely collections, and resolve financial disputes with a customer-centric and solution-oriented approach.
Stakeholder Management
Collaborate and coordinate effectively with internal teams and external partners to ensure seamless operations and service delivery.
Ownership and Initiative
Demonstrate a proactive mindset by taking ownership of tasks and driving continuous improvement in operational processes.
Communication and Analytical Skills
Effectively communicate both verbally and in writing; apply an analytical approach supported by advanced Excel skills to enhance operational decision-making.

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