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Scoutit
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Customer Experience Associate

Customer Experience Associate

0 years

|

5 - 6 Lacs

bengaluru karnataka india

Posted:6 days ago| Platform:

Apply

Skills Required

support data coordination service

Work Mode

On-site

Job Type

Full Time

Job Description

Hiring Customer Experience Associates to engage with customers, assess their needs, and deliver tailored solutions while growing your expertise in a supportive environment.

Salary

: INR 5,00,000 - 6,00,000 / year

Responsibilities

Performs business support or technical work, using data organizing and coordination skills.
Performs tasks based on established procedures.
Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
Identifies customer needs by referring to case notes and examining each as a specific case.
Performs routine call center activities concerning business products and services.
Uses standard scripts and established guidelines and under supervision, to meet SLAs.
Provides customers with information that is specialized and communicated in a warm empathetic manner.
Gathers all necessary information to update the database.
Escalates issues to senior levels, based on complaints or concerns.

Eligibility

This is an entry-level job that is open to all

(*Note: This is a requirement for one of Scout's clients)
Skills: entry-level,customer experience,coordination skills

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