Customer Experience Associate

Job Location:

Position Summary

Job Responsibilities

• End-to-End Export Shipment Management for ocean FCL as well Air mode.
• Handle full lifecycle of Export shipments – from container planning, booking, trailer placement, stuffing plan (max container utilization) , export documentation(SI, VGM), RFID sealing , customs clearance with form 13 and container inward at port without DND charges .
• Close co-ordination with CHA /Shipping line for all shipping documentation(BL copies) is accurate, compliant, and completed in a timely manner to export shipment with 100% accuracy.
• Monitor shipment milestones and proactively address delays or issues.
• Liaise with freight forwarders, carriers, and internal stakeholders for optimal routing and cost efficiency.
• Stakeholder Collaboration & Communication
• Coordinate with internal departments (procurement, planning, finance, etc.) to ensure alignment on shipping timelines and documentation needs for domestics intra company movement.
• Prepare and submit required MIS/DSR reports to stack holders (Internal as well as External) as per fix schedule without error.
• Team Support & Process Improvement
• Train and support junior team members as needed.
  

Required Skills

• MS Excel , Power BI
  

Education

:

• Bachelor's degree or equivalent in business or related field
  

Experience

:

• SCM background with proper understanding of international supply chains
• Minimum 5 years of work Experience from operational roles in Logistic industry