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Customer Experience Associate

Customer Experience Associate

WOGOM

0 years

3 - 6 Lacs

ahmedabad

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

development transparency engineering management chat service logistics marketing finance data crm reports support coordination automation empathy

Work Mode

On-site

Job Type

Part Time

Job Description

About Brandverse:

Brandverse, part of World Digital Ventures, is the brand-building and distribution arm that focuses on product development, D2C, retail, and marketplace expansion. At Brandverse, customer satisfaction is central to our mission — every interaction reflects our commitment to quality, transparency, and care.

We’re seeking engineering and management freshers who are enthusiastic, customer-focused, and eager to learn the business side of brand and operations management through hands-on experience in customer care.

Key Responsibilities:

Manage customer queries, complaints, and feedback through calls, emails, chat, and social media channels.
Ensure timely and professional resolution to customer issues while maintaining Brandverse’s service standards.
Coordinate with internal departments (logistics, product, marketing, and finance) to close service tickets efficiently.
Maintain and update customer data accurately in CRM systems.
Prepare daily/weekly reports on customer issues, satisfaction trends, and resolution performance.
Assist in analysing customer feedback and suggest improvements in products, policies, or communication.
Support refund, return, and replacement requests in coordination with the operations and finance teams.
Participate in process-improvement and service-quality initiatives.
Contribute to automation and template development for faster customer responses.
Represent the Brandverse ethos in every interaction — with empathy, ownership, and professionalism.

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Customer Experience Associate