Customer Experience Associate

Perfora is a unique and innovative brand that is disrupting the oral care category. Within 3 years, Perfora has carved out a strong brand name in the oral care space and is the largest digital-first oral care brand. Our vision is to improve oral hygiene for millions of Indian consumers.

We are looking for a proactive B2C Customer Experience Associate to drive customer interactions, resolve concerns, and facilitate seamless purchase experiences. The ideal candidate will be responsible for conducting abandoned cart follow-ups, outbound sales calls, and customer support interactions to maximize conversions and enhance customer satisfaction

Key Responsibilities:

• Utilize your experience in customer-facing roles to effectively address customer inquiries, resolve complaints, and provide personalized support to enhance the overall customer experience.
• Collaborate closely with cross-functional teams, including Sales and Marketing, to align customer engagement strategies with organizational objectives and sales targets.
• Maintain accurate records of customer interactions, feedback, and sales data using CRM (Customer Relationship Management) software to track performance metrics and identify areas for improvement.
• Demonstrate a deep understanding of brand identity, values, and product offerings to effectively communicate with customers and reinforce brand loyalty.
• Proactively identify opportunities to optimize customer engagement processes, streamline workflows, and enhance service delivery to meet or exceed customer expectations.
• Stay abreast of industry trends, competitor activities, and emerging technologies to continually innovate and enhance the customer experience.

Requirements :

• Certification in Customer Relationship Management (CRM) or related field.
• Prior experience in the e-commerce or retail industry.
• Familiarity with outbound calling techniques and sales strategies.
• Fluency in multiple languages to support a diverse customer base.

About Perfora:

Perfora is co-founded by Jatan Bawa and Tushar Khurana who cumulatively have more than 10+ years of experience across consumer internet and consumer brands. They met in 2016 on a train journey named Jagriti Yatra and have known each other since then.

Perfora is backed by marquee institutional investors like RPSG Capital Ventures, and Sauce: VC, Lotus Herbals Family Office, Shiprocket Ventures, and celebrated entrepreneurs.The brand believes in adding value to the lives of everyday consumers and is conscious of its impact on the environment.

You can read more about the brand on the website - www.perforacare.com

Perfora is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Permanent

Pay: ₹500,000.00 - ₹700,000.00 per year

Work Location: In person