Customer Engagement Specialist

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About Us:

Chinmay Finlease Limited is a leading financial services company focused on providing seamless digital solutions to customers across India. We are expanding our team to strengthen our digital presence, app reputation, and customer engagement.

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Key Responsibilities:

• Customer Calling & Engagement:

• Proactively call customers to collect feedback, resolve app-related issues, and encourage positive app reviews.

• Address user concerns, assist them in using the app, and provide timely solutions or escalate issues to relevant teams.

• Engage with customers in Hindi and English fluently; knowledge of Kannada, Marathi, or Telugu is a valuable additional asset.

• Online Review & Reputation Management:

• Monitor, respond, and manage user reviews across app stores, Google My Business, social media, and other platforms.

• Handle negative reviews proactively and professionally, converting them into positive customer experiences.

• Collect, coordinate, and publish high-quality video testimonials of satisfied users.

• Collaboration with Digital Marketing & Creative Teams:

• Support digital marketing efforts by providing actionable insights from customer interactions and app performance.

• Collaborate with the creative team to develop engaging content based on user feedback.

• Generate periodic reports on customer feedback, app performance, and review trends.

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Required Skills & Experience:

• Proven experience in customer engagement, call center, customer support, or digital reputation management role.

• Strong calling skills with confidence in speaking Hindi and English fluently.

• Additional regional language skills (Kannada, Marathi, Telugu) are a significant plus.

• Excellent verbal and written communication skills.

• Good understanding of App Store Optimization (ASO) and digital marketing basics.

• Ability to professionally handle and convert negative feedback into positive engagement.

• Good problem-solving skills and customer-oriented mindset.

• Comfortable coordinating with multiple teams (Digital Marketing, Operation Team, Tech Support).

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Preferred Qualifications:

• Bachelor’s degree in Marketing, Communications, Business, or a related field.

• Prior experience in fintech or app-based services is a strong advantage.

• Familiarity with analytics tools like Google Play Console, App Annie, or Sensor Tower.

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What We Offer:

• Dynamic work environment

• Opportunity for growth in the fintech and digital marketing space

• Competitive salary with performance incentives

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