About the Company: Vitto - a funded inclusive FinTech platform for local-language preferred users to avail micro-financial services through mobile and conversation AI and alternate data tools to make it extremely easy for borrowers to avail micro-financial services through partner institutions digitally. Our mobile platform allows local-language preferred borrowers to complete KYC, apply for loans, and repay loans without typing anything. We're the global winner of Inclusive FinTech50 for 2022 administrated by Accion and CFI. Our work featured on BBC, YourStory, Inc42 and others Professional Requirements: Any Graduation Responsibilities: Handle customer queries via phone, email, chat, and social media regarding fintech products, transactions, and account management. Assist customers in troubleshooting issues related to payments, account access, and transactions. Ensure timely and effective resolution of customer complaints, escalating complex issues to relevant teams when necessary. Provide information about company products, services, and policies to enhance the customer experience. Maintain accurate records of customer interactions and feedback for process improvements. Collaborate with internal teams (Product, Tech) to address customer concerns. Stay updated on industry regulations, company policies, and product updates. Identify opportunities for improving customer experience and suggest process enhancements. Job Type: Full-time Pay: From ₹250,000.00 per year Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Preferred) Work Location: In person
About the Company: Vitto - a funded inclusive FinTech platform for local-language preferred users to avail micro-financial services through mobile and conversation AI and alternate data tools to make it extremely easy for borrowers to avail micro-financial services through partner institutions digitally. Our mobile platform allows local-language preferred borrowers to complete KYC, apply for loans, and repay loans without typing anything. We're the global winner of Inclusive FinTech50 for 2022 administrated by Accion and CFI. Our work featured on BBC, YourStory, Inc42 and others Professional Requirements: Any Graduation Responsibilities: Handle customer queries via phone, email, chat, and social media regarding fintech products, transactions, and account management. Assist customers in troubleshooting issues related to payments, account access, and transactions. Ensure timely and effective resolution of customer complaints, escalating complex issues to relevant teams when necessary. Provide information about company products, services, and policies to enhance the customer experience. Maintain accurate records of customer interactions and feedback for process improvements. Collaborate with internal teams (Product, Tech) to address customer concerns. Stay updated on industry regulations, company policies, and product updates. Identify opportunities for improving customer experience and suggest process enhancements. Job Type: Full-time Pay: From ₹250,000.00 per year Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Preferred) Work Location: In person
About the Company: Vitto - a funded inclusive FinTech platform for local-language preferred users to avail micro-financial services through mobile and conversation AI and alternate data tools to make it extremely easy for borrowers to avail micro-financial services through partner institutions digitally. Our mobile platform allows local-language preferred borrowers to complete KYC, apply for loans, and repay loans without typing anything. We're the global winner of Inclusive FinTech50 for 2022 administrated by Accion and CFI. Our work featured on BBC, YourStory, Inc42 and others Professional Requirements: Any Graduation Responsibilities: Handle customer queries via phone, email, chat, and social media regarding fintech products, transactions, and account management. Assist customers in troubleshooting issues related to payments, account access, and transactions. Ensure timely and effective resolution of customer complaints, escalating complex issues to relevant teams when necessary. Provide information about company products, services, and policies to enhance the customer experience. Maintain accurate records of customer interactions and feedback for process improvements. Collaborate with internal teams (Product, Tech) to address customer concerns. Stay updated on industry regulations, company policies, and product updates. Identify opportunities for improving customer experience and suggest process enhancements. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Language: English (Preferred) Hindi (Preferred) Work Location: In person
About the Company: Vitto - a funded inclusive FinTech platform for local-language preferred users to avail micro-financial services through mobile and conversation AI and alternate data tools to make it extremely easy for borrowers to avail micro-financial services through partner institutions digitally. Our mobile platform allows local-language preferred borrowers to complete KYC, apply for loans, and repay loans without typing anything. We're the global winner of Inclusive FinTech50 for 2022 administrated by Accion and CFI. Our work featured on BBC, YourStory, Inc42 and others Professional Requirements: Any Graduation Responsibilities: Handle customer queries via phone, email, chat, and social media regarding fintech products, transactions, and account management. Assist customers in troubleshooting issues related to payments, account access, and transactions. Ensure timely and effective resolution of customer complaints, escalating complex issues to relevant teams when necessary. Provide information about company products, services, and policies to enhance the customer experience. Maintain accurate records of customer interactions and feedback for process improvements. Collaborate with internal teams (Product, Tech) to address customer concerns. Stay updated on industry regulations, company policies, and product updates. Identify opportunities for improving customer experience and suggest process enhancements. Job Type: Full-time Pay: From ₹250,000.00 per year Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Preferred) Work Location: In person
About the Company: Vitto - a funded inclusive FinTech platform for local-language preferred users to avail micro-financial services through mobile and conversation AI and alternate data tools to make it extremely easy for borrowers to avail micro-financial services through partner institutions digitally. Our mobile platform allows local-language preferred borrowers to complete KYC, apply for loans, and repay loans without typing anything. We're the global winner of Inclusive FinTech50 for 2022 administrated by Accion and CFI. Our work featured on BBC, YourStory, Inc42 and others Professional Requirements: Any Graduation Responsibilities: Handle customer queries via phone, email, chat, and social media regarding fintech products, transactions, and account management. Assist customers in troubleshooting issues related to payments, account access, and transactions. Ensure timely and effective resolution of customer complaints, escalating complex issues to relevant teams when necessary. Provide information about company products, services, and policies to enhance the customer experience. Maintain accurate records of customer interactions and feedback for process improvements. Collaborate with internal teams (Product, Tech) to address customer concerns. Stay updated on industry regulations, company policies, and product updates. Identify opportunities for improving customer experience and suggest process enhancements. Job Type: Full-time Pay: From ₹250,000.00 per year Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Preferred) Work Location: In person
You will be responsible for handling customer queries via phone, email, chat, and social media regarding fintech products, transactions, and account management. Your main tasks will include ensuring timely and effective resolution of customer complaints, escalating complex issues to relevant teams when necessary, and providing information about company products, services, and policies to enhance the customer experience. It will be important for you to maintain accurate records of customer interactions and feedback for process improvements, as well as collaborate with internal teams (Product, Tech) to address customer concerns. Additionally, you will need to stay updated on industry regulations, company policies, and product updates, and identify opportunities for improving customer experience while suggesting process enhancements. - Handle customer queries via phone, email, chat, and social media - Ensure timely and effective resolution of customer complaints - Provide information about company products, services, and policies - Maintain accurate records of customer interactions and feedback - Collaborate with internal teams (Product, Tech) to address customer concerns - Stay updated on industry regulations, company policies, and product updates - Identify opportunities for improving customer experience and suggest process enhancements You should have a graduation degree and be proficient in English and Hindi. The job is full-time, with a schedule from Monday to Friday. The work location will be in person.,
You will be responsible for handling customer queries via phone, email, chat, and social media related to fintech products, transactions, and account management. Your main duties will include ensuring timely resolution of customer complaints, escalating complex issues to relevant teams, providing information about company products, services, and policies to enhance customer experience, maintaining accurate records of customer interactions for process improvements, collaborating with internal teams to address customer concerns, staying updated on industry regulations, company policies, and product updates, and identifying opportunities for improving customer experience and suggesting process enhancements. Qualifications Required: - Any Graduation You are expected to have at least 1 year of total work experience, and the job type is full-time. The work location is in Gurugram, Haryana, so reliable commuting or planning to relocate before starting work is required.,