You will be responsible for handling customer queries via phone, email, chat, and social media related to fintech products, transactions, and account management. Your main duties will include ensuring timely resolution of customer complaints, escalating complex issues to relevant teams, providing information about company products, services, and policies to enhance customer experience, maintaining accurate records of customer interactions for process improvements, collaborating with internal teams to address customer concerns, staying updated on industry regulations, company policies, and product updates, and identifying opportunities for improving customer experience and suggesting process enhancements. Qualifications Required: - Any Graduation You are expected to have at least 1 year of total work experience, and the job type is full-time. The work location is in Gurugram, Haryana, so reliable commuting or planning to relocate before starting work is required.,

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Credit Associate