Customer Engagement Specialist

A Customer Engagement Specialist is responsible for building and maintaining strong relationships with customers to enhance their experience, foster loyalty, and drive retention and sales growth. Their duties often include acting as a primary contact between the company and customers, managing customer communication across channels like phone, email, social media, and in-person, and resolving customer issues and inquiries. They support customer lifecycle management by organizing team calls, tracking customer participation in programs, and executing engagement strategies. They work closely with sales and marketing teams to qualify leads, run campaigns, and provide product information and education to customers.Key responsibilities typically involve maintaining customer records, analyzing customer data for trends, supporting promotional efforts and events, collaborating with internal stakeholders for issue resolution, and developing content and digital assets to engage customers. Customer Engagement Specialists also act as trusted advisors to sales teams, help build pipelines of referred customers, and contribute to the creation of go-to-market strategies.

Job Types: Full-time, Permanent, Fresher

Pay: ₹9,411.11 - ₹43,408.40 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person