Customer Engagement Specialist

We're looking for Customer Engagement Specialists who can provide subject matter expertise support for our Subscribers (Clients) through multiple channels / forums. The ideal candidate will have strong communication skills and should be able to work independently with a positive attitude. If you have a passion for helping others & providing exceptional customer service, we would like to hear from you!

About Us

ZyNerd is an Ed-Tech platform committed to empowering students with comprehensive information and data, enabling them to make well-informed decisions for Exam Counselings such as NEET UG, NEET PG, and more. Our mission is to develop a suite of innovative applications and solutions that effectively address students' challenges and support their academic journey.

Qualification

Any Degree

Experience

Freshers / Experienced

Responsibilities

• Responding to queries, complaints, and requests via Phone, E-mail, Chat, Telegram, Social-Media, and In-app tool / ticketing support to all assigned clients in a timely manner
• Provide timely and effective responses to Client inquiries, complaints, & requests through various channels such as phone, email, chat, Telegram, social media, and in-app tools/ticketing support
• Handle both inbound & outbound queries from prospective clients regarding product features, offered services, and available packages/plans
• Develop and maintain a deep understanding of the designated function/domain, becoming a subject matter expert in the designated area
• Ensure accurate and thorough documentation of client interactions, recording and filing information in prescribed formats using designated tools
• Develop informative materials such as info videos / guides, and written content on the managed subject, addressing queries and assisting clients on processes, systems, institute info, rules, regulations, and any other details relevant to the counselling /admission process that is beneficial for clients.

Skills Required

• Excellent written and verbal communication skills (English & Tamil)
• Continuous learning mindset, readily absorbing new information and adeptly explaining complex concepts to Clients with clarity
• Cultivate a customer-centric mindset, demonstrating proactive, self-motivated, patient, and flexible attributes to ensure exceptional service delivery
• Consistently positive, empathetic, and professional demeanour when interacting with clients
• Proficiency in managing & multitasking across various communication platforms
• Commitment to maintaining client confidentiality and data protection
• Strong sense of time management efficiently prioritizing tasks
• Ability to work independently